Modernizing Medicine

Technical Consultant in Modernizing Medicine


Santiago (temporarily remote) — Full time

Customer Support | Semi Senior

Apply now Requires applying in English
Modernizing Medicine last checked this job today.

At Modernizing Medicine, we look for passionate, innovative, creative Rock Stars!

  • Inc. Magazine Best Workplaces of 2020
  • Inc. 5000 Fastest-Growing Private Companies in America - 2015 - 2019
  • Marketing Campaign of the Year for Telehealth - Business Intelligence Group's Public Relations & Marketing Excellence Award 2020
  • Best Use of Technology in Customer Service (Gold) - Customer Sales and Service World Awards® - 2019
  • Customer Service Department of the Year (Gold) - Customer Sales and Service World Awards - 2018

Modernizing Medicine delivers truly disruptive and transformative products and services that will impact the healthcare industry. The work we do makes a difference.

Our web and mobile applications are transforming healthcare information technology to increase practice efficiency and improve patient outcomes. We offer end-to-end specialty-specific solutions from practice management, through EMR to Revenue Cycle Management (RCM) that help our clients maximize their efficiencies.

Job functions

  • Responsible for the technical implementation and delivery of our products/services.
  • Coordinate with the Technical Implementation Services department team to manage decisions and processes during the implementation period.
  • Lead technical calls with the Technical Implementation Services department and validate all requirements are met for a given project/timeline.
  • Perform configurations for client technical implementations.
  • Act as a Chile escalation to resolve all Technical Implementation Services department requests during the implementation phase.
  • Perform server migrations and manage processes from start to finish for technical tasks
  • Document problems and resolutions in CRM software.
  • Perform tasks off-hours as needed to complete specific projects or tasks.
    • Local server time is defined USA time zone
    • Week nights: Start Time: 5:00 pm - 12 midnight local server time
    • Cut over weekends - Start time: Fridays at 9:00 pm local server time and End time: Mondays at 6:00 am local servicer time.

Qualifications and requirements

  • Excellent verbal and written English communication and interpersonal skills.
  • Ability to speak English effectively across functional departments and teams.
  • Ability to read, interpret, and create technical documents such as installation guides, and procedure manuals in English.
  • Project management and successful Customer service delivery experience.
  • Typically requires 1-3 years of relevant experience or equivalent combination of experience and education.
  • Proficient in various business applications and tools including, but not limited to Windows 7, 8, 10, Microsoft Office Suite, VPN Clients and Remote access software. Windows Server 2008-2016, SQL Server 2008-2016, and Salesforce.
  • Strong hardware and software troubleshooting abilities required.
  • Networking, server infrastructure, and IS security knowledge strongly preferred.
  • Maintains a positive and open attitude to change with an ability to adapt to new situations.
  • Ability to quickly learn, analyze, understand, and convey complex information.
  • Ability to effectively work independently and coordinate team effort.


  • End of year and national holiday bonus
  • Marriage and birth bonus
  • Summer schedule (January and February)
  • Day off for your birthday
  • English Classes
  • Possibility of certifications

Flexible hours Flexible schedule and freedom for attending family needs or personal errands.
Partially remote You can work from your home some days a week.
Health coverage Modernizing Medicine pays or copays health insurance for employees.
Computer provided Modernizing Medicine provides a computer for your work.
Informal dress code No dress code is enforced.
Beverages and snacks Modernizing Medicine offers beverages and snacks for free consumption.

Remote work policy

Temporarily remote during COVID-19

Position is remote only during COVID-19-related quarantine measures.

About Modernizing Medicine

It takes more than just a great product to modernize medicine. It takes a great team. — Modernizing Medicine's full profile

Technical Consultant
Modernizing Medicine • Santiago (temporarily remote)
Apply Requires applying in English