Tier One Technical Support in IBM

At IBM, we do more than work. We create. We create as technologists, developers, and engineers. We create with our partners. We create with our competitors. If you're searching for ways to make the world work better through technology and infrastructure, software and consulting, then we want to work with you.

We're here to help every creator turn their "what if" into what is. Let's create something that will change everything.

Do you like Technology, helping people, and solving problems? This role is for you! As a Tier 1 Technical Support Representative some of your responsibilities will be:

• Assist with the maintenance and documentation of all facets of reliable, efficient, customer service.
• Provide assistance to all members in the use of our computer network, workstations, and equipment.
• Assist with the communications and information hardware and software, with primary responsibility for clients devices systems, and their efficient integration.
• Provide helpdesk support, via phone, computer, and through our ticketing system, for most issues related to desktop software, hardware and peripherals.
• Work within our ticketing system to create detailed work logs and technical documentation.
• Use appropriate communication and documentation to inform team of important issues and information which will help improve team performance.
• Inform and coordinate with Operations and other computer users of procedures that would interrupt, affect, or interfere with their work.
• Escalate issues to Tier 2 as needed, as well as set customer expectations for follow-up (i.e., when to expect a follow-up contact and by whom).
• Participate in the on-call rotation as agreed by the Tier One Support team. When on call, be prepared to always address technical issues.
• Maintain good working relationships with all cooperative workers.

• Advanced written and verbal English skills
• Ability to independently own and manage an initiative
• Ability to produce user and troubleshooting documentation that other people can understand.
• Demonstrated problem-solving and analytics skills
• Excellent customer service

• Demonstrated experience in Support Center on call
• Ability to handle and prioritize a lot of tasks each day.

• Prestaciones superiores a la ley
• Elección de horario (mañana tarde o noche) *no hay rotación de turnos
• Apoyo al transporte
• Plan de crecimiento profesional