Senior Data Analyst in The Muse

We are looking to add a Senior Data Analyst to the Business Insights team, focused on providing insights to the Account Management, Sales, Marketing, and Content teams. You will work closely with the data engineering team to ensure that we can meet the demands of the revenue and marketing teams. You will help us tell our clients the story of how our users engage with their content, what job seekers are looking for, and the role that The Muse plays in bringing our job seekers to the right role at the right company. You will create innovative analyses to help the team understand how they are performing and drive analytical products to meet the needs of our customers. You will be responsible for deriving insights from data at the intersection of client success, sales, product, and operations and help lead our efforts to improve and grow how we evaluate client success.

We work remotely and are looking for teammates who can work primarily during our business hours of 9-5pm (GMT-5).

• Engage cross-functionally with teams across the organization to build develop & implement enhancements to reporting and analytics processes
• Translate data requests into actionable data plans and work across the data platform and engineering teams to implement
• Design & define analytical standards, data definitions, dashboards & processes to provide timely insights
• Provide actionable reporting, analysis & recommendations to help cross functional team improve performance
• Deliver dashboards that enable data driven decision making & conduct more in depth analysis using SQL, R, Looker & other business intelligence tools
• Establish innovative analytical reports, developing new ways of thinking about our data and presenting findings in a clear and concise manner

• You have excellent written and verbal communication skills in English and can fluently discuss analytical findings in non-technical ways.
• You have 5+ years of related work experience in analytics, with a comfortability presenting data to and discussing findings with non-technical audiences.
• You’re comfortable working in SQL, R or Python for data analysis and can switch to Excel or Sheets to do some pivot tables and vlookups. In addition, you are well-versed with Looker or other BI tools.
• You’re excited to not only provide answers but also to help people learn how to do their own analysis.
• You are a “data detective” and will investigate issues until you’ve identified the root cause, ensuring good quality data.
• You are an innovative team player who can work independently and autonomously and develop and drive data initiatives to uplevel the organization.
• You have the ability to work cross-functionally, converting requests from stakeholders and into technical requirements to ensure that business needs are met.
• You have a proven track record of providing valuable insight from data.
• You are passionate about the customer experience and have an empathetic, analytical, and modern product practice mindset.