Atlassian Consultant/Expert in ServiceRocket

Closed job - No longer accepting applications

¿Buscas unirte a una cultura inclusiva y entretenida que te apoye?

En ServiceRocket nos dedicamos a brindar soluciones tecnológicas para gigantes como Atlassian, Workplace by Meta, Salesforce, Digital.ai y muchos más. Esto puede significar desde crear una aplicación, integración, extensión, entre otras. También nos encargamos de administrar sus softwares y darles soporte a otras compañías.

¿Qué es lo mejor de ServiceRocket? Nuestra cultura.

Orientados al cliente y genuinamente nos interesa ayudarles
Ponemos el aprendizaje en un rol central. Fomentamos el compartir nuestras experiencias mediante un sistema de mentorías y herramientas de software
Si te preocupas por el proceso y lograr que las cosas pasen, es muy probable tener resultados positivos consistentemente
Somos jugadores de equipo y comprendemos que a veces habrán partidas perdidas
Es vital ser honestos y abiertos

Visita nuestra página web para conocer más, #WearTheRocket y se parte de nuestra comunidad de Rocketeers.

Job functions

Develops and delivers detailed technology solutions through consulting project activities. Responsibilities include client identification through final invoicing for engagements requiring varied interpersonal and technical skills.
Technical responsibilities include problem identification, system architecture definition, hardware/software specification and/or design, implementation, testing, client training, and solution deployment.
Project management activities include interaction with company and client managers and cost/schedule monitoring. May have some financial responsibilities including project cost estimating, proposal generation, and invoice approval.
May participate in sales and proposal presentations in addition to completing ongoing team account activities. Identifies additional product/services opportunities in customer organization.
Manage and review value delivered by assigned consultants to ensure compliance with company goals

Qualifications and requirements

Hands on user experience with Atlassian ecosystem platforms: Jira, Confluence and others.
Excellent technical and non-technical communication skills.
Able to organize client-facing discovery workshops that drive the capture and prioritization of requirements.
Able to lead a project or workstream in a project alone or leading a small team.
Independent starter, doesn't wait for direction, able to take high-level goals and translate them into activities that ensure a successful outcome.
Effective time management to meet strict deadlines and minimize risks associated with project delivery.
Typically requires a minimum of 12 years of related experience with a Bachelor’s degree; or 8 years and a Master’s degree; or a PhD with 5 years experience; or equivalent experience.

Conditions

100% remote work
Flexible hours
Quarterly bonus
Health insurance
Other benefits

Outdoors The premises have outdoor spaces such as parks or terraces.

Wellness program ServiceRocket offers or subsidies mental and/or physical health activities.

Accessible An infrastructure adequate for people with special mobility needs.

Equity offered This position includes equity compensation (in the form of stock options or another mechanism).

Flexible hours Flexible schedule and freedom for attending family needs or personal errands.

Internal talks ServiceRocket offers space for internal talks or presentations during working hours.

Meals provided ServiceRocket provides free lunch and/or other kinds of meals.

Partially remote You can work from your home some days a week.

Health coverage ServiceRocket pays or copays health insurance for employees.

Retirement plan ServiceRocket pays or matches payment for plans such as 401(k) and others.

Company retreats Team-building activities outside the premises.

Computer repairs ServiceRocket covers some computer repair expenses.

Dental insurance ServiceRocket pays or copays dental insurance for employees.

Computer provided ServiceRocket provides a computer for your work.

Education stipend ServiceRocket covers some educational expenses related to the position.

Fitness subsidies ServiceRocket offers stipends for sports or fitness programs.

Performance bonus Extra compensation is offered upon meeting performance goals.

Personal coaching ServiceRocket offers counseling or personal coaching to employees.

Informal dress code No dress code is enforced.

Recreational areas Space for games or sports.

Vacation over legal ServiceRocket gives you paid vacations over the legal minimum.

Beverages and snacks ServiceRocket offers beverages and snacks for free consumption.

Time for side projects ServiceRocket allows employees to work in side-projects during work hours.

Parental leave over legal ServiceRocket offers paid parental leave over the legal minimum.

Remote work policy

Locally remote only

Position is 100% remote, but candidates must reside in Chile.