Engagement Manager in Queritel

FULL_TIME

Santiago (temporarily remote) | Semi Senior | Full time | Digital Marketing

6 applications
Replies between 1 and 7 days
Last checked 17 days ago
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Requires applying in English

Figozo by Queritel is a mobile Orders & Sales Platform designed to get small businesses ready to sell online and locally in less than 5 min.

Backed by a team with a profound knowledge of the retail industry of over 17 years, Figozo was built from the ground up to meet the needs of today's entrepreneurs, putting the smartphone at the center of everything, reshaping the way brands and stores interact with each other.

We are launching a refreshed version of our Point of Sale app. We are looking for an engagement manager to join our team to help us connect with stores virtually and in person through visits to create engaging digital content and document user experience.

Job functions

  • Using social media platforms to communicate with users.
  • Providing support to users in onboarding steps.
  • Field visits to users' business for engagement activities.
  • Hosting online events to engage store owners.
  • Implement new engagement activities to keep stores active.

Qualifications and requirements

  • +3 years of experience in community management, customer service or equivalent area.
  • Proven experience working with teams
  • Working knowledge of using social media management tools.
  • Be in constant learning.
  • Excellent interpersonal skills and effective management in the relationship with work
  • Be responsible, orderly and proactive
  • Ability to communicate in Spanish and English

Desirable skills

  • Social Media Advertising Social Media Management
  • Strong communication skills in Spanish and English.
  • In-person visits to neighborhood stores in Santiago.
  • Conducting customer support calls.
  • Conducting social media lives.
  • Creating customer experience videos.
  • customer profiling
  • report-writing
  • presentation skills (Spanish - English)

Conditions

  • Office steps from the subway.
  • Great opportunities to grow in the position and in the company.
  • Your birthday will be an extra vacation day.
  • Flexible and collaborative organizational culture.

Flexible hours Flexible schedule and freedom for attending family needs or personal errands.
Partially remote You can work from your home some days a week.
Informal dress code No dress code is enforced.

Remote work policy

Temporarily remote during COVID-19

Position is remote only during COVID-19-related restrictions.

Apply
Requires applying in English