Business System Analyst in Paralucent

FULL_TIME

  Remote (6 locations) | Semi Senior | Full time | Operations / Admin

Gross salary $3500 - 5500 USD/month

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We are Paralucent, a company with over 20 years of experience, committed to bringing passion, collaboration, and clarity to our clients as a nimble alternative to big agencies. Our global IT team focuses on delivering innovative solutions across emerging platforms, digital transformation, and advancing technologies. The Business System Analyst role supports critical platforms including HR Service Delivery (HRSD), Strategic Portfolio Management (SPM), and IT Service Management (ITSM), primarily on ServiceNow or similar enterprise platforms, helping us drive efficiency and excellence in these core business areas.

Apply to this job directly at getonbrd.com.

Key Responsibilities

  • Collaborate with developers and business stakeholders to gather, document, and analyze business requirements.
  • Assist in the configuration and support of HRSD, SPM, and ITSM modules, primarily within ServiceNow or similar platforms.
  • Translate business needs into functional specifications and user stories.
  • Support testing efforts including writing test cases, performing user acceptance testing (UAT), and documenting results.
  • Monitor and triage system issues, enhancements, and change requests.
  • Maintain system documentation, process flows, and training materials.
  • Participate in daily stand-ups, sprint planning, and retrospectives with the development team.
  • Provide support to ensure timely resolution of issues and alignment with global teams.

Job Requirements

We are looking for a proactive and detail-oriented Business System Analyst with a Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field. Candidates should have 3–4 years of experience in business analysis or system analysis roles, preferably within HRSD, SPM, or ITSM domains.
Familiarity with ServiceNow or similar enterprise platforms is essential. Strong analytical and problem-solving skills, combined with excellent written and verbal communication abilities, are required. The ideal candidate must be able to work independently and collaboratively in a fast-paced, distributed team environment across time zones.

Preferred Qualifications

  • Exposure to Agile/Scrum methodologies.
  • Basic understanding of ITIL concepts.
  • Experience with tools such as JIRA, Confluence, or similar collaboration platforms.
  • Certifications in ServiceNow, ITIL, or Business Analysis (e.g., CBAP, CCBA) are a plus.

Work Arrangement

This is a fully remote, full-time 12-month contract position based in the LATAM region, providing flexibility to work from your preferred location within the region.

GETONBRD Job ID: 55245

Remote work policy

Locally remote only

Position is 100% remote, but candidates must reside in Chile, Costa Rica, Colombia, Mexico, Argentina or Brazil.

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About Paralucent

Paralucent began 20+ years ago, determined to bring passion, collaboration and clarity to clients. The company was born as a much-needed alternative to big agencies. With emerging new platforms, digital transformation, advancing technologies and the rise — Paralucent's full profile

Business System Analyst
Paralucent •   Remote (6 locations)
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Requires applying in English
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