Global Compliance Ops Associate in Passport Shipping

About Passport:

Passport is reinventing cross-border e-commerce logistics as the modern international shipping carrier of choice for eCommerce (customers include Bombas, Native, Ritual, Seed.com). By combining our proprietary asset light network along with technology and customer support, we ensure that consumers around the world receive their packages without the hassle and pain that is typically associated with international shipping.

We’re a growing, ambitious team looking to upend the trillion-dollar international parcel shipping industry through a world-class experience. At Passport, you will have the opportunity to work with some of the biggest e-commerce merchants in the world and think strategically on how to add value to their international business. See this TechCrunch (https://tcrn.ch/2TKQ4eO) article to understand why brands love us.

For eCommerce merchants looking to reach new consumers in new markets, international shipping can be a convoluted, rapidly-changing landscape. The Global Compliance Associate-Ops will help Brands reach new customers in new markets by supporting Passport’s Trade, Tax, and Product Compliance service offerings. In particular, you will focus on HS Classification, Customs Data Review, Product research and ensuring quality Customs data from end to end.

What you'll do…

• HTS Classification (Product catalogs, Shopify, Internal requests)
• Customs data integrity projects (Review of descriptions, HS codes, COO)
• Product Reviews (Ingredient lists, Country Prohibitions/Restrictions)
• Brand reviews to ensure a seamless Customs experience
• Serve as a go-to resource for Customs regulations
• Build relationships with key customer stakeholders
• Work closely with 3PL partners (fulfillment centers) to ensure a seamless experience for shared customers
• Collaborate on scaling internal processes and workflows for successful customer engagement and management, and work cross-functionally within Passport to deploy them
• Become an expert on the Passport product, while keeping up with industry trends and news

• Full Professional Proficient English written and verbal skills
• Working Hours: 9AM - 5PM MT time, Sunday through Thursday
• Occasional work during US or Latam holidays may be required
• 3+ years work experience with HTS classification
• 3+ years of International Logistics experience
• Ability to navigate & interpret Customs Regulations
• Understanding of Duty/Taxes, COO & Free Trade Agreements
• Strong written and verbal communication skills
• Willingness to take on any task big or small
• Self-motivating team player who can work cross-functionally and multi-task
• Resourceful - you might not have all the answers, but you know how to find them or who to ask for help
• Creative problem solving skills that you want to apply in an ever-evolving environment
• Ability to understand and communicate complex problems clearly and concisely to different internal and external audiences (Executives, Marketers, Engineers, Sales People, ICs)

• This position is open for Latin America
• Competitive cash and equity packages
• Travel & Expenses funds for company events
• 100% remote work environment #LI-Remote
• PTO
• Themed happy hours - bring on the Zoom comedians, pop-a-shot contests, and sip ’n paints!
• Quarterly team (virtual) gatherings and annual team offsites
• Learning & Development Fund for upskilling or products to improve your day-to-day work life
• Teammates around the world in 8 different time zones!