Operations Lead / Intake Specialist Home Care in Pearl Talent

Remote | Senior | Full time | Operations / Admin

Gross salary $1000 - 1500 USD/month

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Pearl Talent connects the top 1% of global candidates with highly innovative startups and companies, predominantly in the US and EU markets. Our clients collectively have raised over $5 billion, supported by renowned venture funds like Andreessen Horowitz, Founders Fund, and OpenAI, representing some of the most ambitious startups. Within this ecosystem, Pearl works closely with Pearl Talent, a leading home care franchisor since 1999 with over 500 independently operated locations across the United States. Pearl Talent has been nationally recognized for eight consecutive years as a Best of Home Care National Provider. The company focuses on empowering people to age and recover safely at home by providing compassionate, clinically precise care. This role is situated at the heart of our operational efforts to ensure seamless coordination between clients and caregivers, thereby directly impacting the quality of life of our community and the operational success of our franchises.

This job is original from Get on Board.

Key Responsibilities

Manage real-time caregiver-to-client scheduling, ensuring optimal alignment of skill sets, geographic proximity, and availability to maximize the quality and continuity of care.
Oversee incoming care requests and coordinate timely responses within established service level agreements (SLAs), maintaining client satisfaction.
Maintain and update scheduling software systems such as ClearCare, AlayaCare, and AxisCare with accurate client and caregiver details for effective record keeping and operational transparency.
Serve as a vital communication liaison, proactively confirming schedules, addressing any changes, and promptly managing coverage gaps with caregivers and clients.
Collaborate closely with care managers and back-office teams to ensure accurate incident reporting and follow up on staff-related issues.
Identify and resolve scheduling inconsistencies such as caregiver no-shows or last-minute cancellations by dynamically adjusting the scheduling matrix.
Analyze staffing coverage and generate productivity reports to support operational decision-making and continuous improvement.
Support additional operational workflows including timesheet collection, payroll preparation, and general administrative follow-up when capacity allows.
During the first week: complete system training; shadow experienced schedulers and care managers; begin drafting schedules under supervision; familiarize yourself with caregiver/client preferences and recurring care needs.

Requirements

We seek a highly organized and detail-oriented candidate with at least 5 years of experience in home health or healthcare scheduling, patient coordination, or similar roles. The ideal candidate is proficient with scheduling platforms such as ClearCare, AlayaCare, or AxisCare and demonstrates strong command of English with a neutral accent suitable for effective communication with diverse stakeholders.

Key traits include excellent organizational skills, time management under shifting priorities, and the ability to maintain composure and efficiency in a fast-paced environment. A strong understanding of HIPAA compliance and familiarity with U.S. healthcare data protocols is essential to protect sensitive information throughout all interactions.

The candidate must be comfortable working during Pacific Standard Time (PST) business hours, coordinating with distributed teams and clients.

We value candidates who embody integrity, empathy, accountability, and operational excellence consistent with our company values.

Desirable Skills and Experience

While not required, experience in revenue cycle management, timesheet or payroll processing would be advantageous to broaden operational support capabilities. Prior exposure to home care agency operations will facilitate quicker integration into our workflow.

Familiarity with VoIP communication systems such as OpenPhone, Klara, or RingCentral and patient intake platforms will be beneficial for enhanced client and caregiver communications.

Benefits

We offer a fully remote work environment, enabling you to work from anywhere in the world with permanent remote flexibility.

Enjoy unlimited paid time off and a flexible work schedule designed to support your work-life balance effectively.

Our compensation includes potential profit sharing tied to company performance to reward your contributions.

You will benefit from direct mentorship by international industry experts, a supportive learning environment with ongoing development resources, and global networking opportunities.

Annual team retreats foster in-person collaboration and strengthen relationships within our high-performing, growth-focused organization.

This role provides a high-impact leadership opportunity with a clear path for career progression in a dynamic company committed to improving people’s lives through operational excellence and compassionate care.

GETONBRD Job ID: 54403

Fully remote You can work from anywhere in the world.

Remote work policy

Fully remote

Candidates can reside anywhere in the world.

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Operations Lead / Intake Specialist Home Care

About Pearl Talent

At Pearl, we specialize in bridging the gap between top international talent and US companies. Our approach revolves around a white-glove service model, ensuring a seamless and exceptional experience for both our valued clients and talented candidates. — Pearl Talent's full profile