Inbound Appointment Setter in HireLATAM

HireLATAM, a recruiting agency platform, bridges the gap between US businesses and top-tier talent in LATAM, spanning diverse fields such as executive assistance, customer service, marketing, finance, operations, and software development. Our comprehensive nearshore solutions encompass staffing, payroll, equipment provision, benefits, training, and compliance, ensuring a smooth service to our clients.

We are currently seeking a dedicated Appointment Setter to join our team. This is a remote position where the ideal candidate will play a crucial role in providing exceptional customer service by handling inbound and outbound calls, scheduling appointments for sales representatives, and maintaining the CRM system. The candidate should have a minimum of 3 years of CSR experience, at least 1 year of experience setting sales appointments, excellent English, and access to a reliable computer with internet connectivity.

• Handle inbound and outbound calls from customers with professionalism and courtesy.
• Schedule appointments for their sales representatives while ensuring accuracy and efficient use of their time.
• Update and maintain customer records in their CRM system to ensure accurate and up-to-date information.
• Provide product and service information to customers, addressing inquiries and concerns effectively.
• Assist in resolving customer issues and escalations, aiming for prompt resolution.
• Maintain a strong knowledge of our client's services and offerings.
• Adhere to established performance metrics, including call handling times and appointment scheduling accuracy.
• Keep up-to-date with industry trends and product knowledge relevant to bathroom remodeling.

Qualifications:

• Minimum of 3 years of experience in a customer service role.
• Minimum 1 year of experience in Appointment Setting.
• Excellent English level both written and spoken
• Bilingual both English and Spanish
• Strong computer skills with access to a reliable computer and high-speed internet connection.
• Customer-focused attitude with problem-solving abilities.
• Detail-oriented and organized.
• Ability to adapt to changing processes and technologies.
• Must be located in western part of Latin America

Performance Metrics:

• Call Handling Efficiency
• Appointment Scheduling Accuracy
• CRM Data Accuracy
• Customer Satisfaction Ratings

Benefits:

• Competitive remote position salary
• Monthly bonus opportunities
• Ongoing training and development programs
• Collaborative and supportive work environment

Schedule (Pacific Standard time US):

• • Monday – Friday: 9:00 am - 6:00pm

Salary:

• $1500 USD /month + performance bonuses ($150-250/month)