Operations Manager (Accounting Experience) in HireLATAM

We are looking for an Operations Manager to join our team at HireLATAM. The ideal candidate will oversee all accounting operations and will be ultimately responsible for the client satisfaction. He/she will work closely with the President and be responsible for managing the day-to-day operations of the business. He/she will be the go-to person for the accounting team when they have questions, and play a pivotal role in developing a high-output team through performance management, goal setting, coaching, and leading.

Key Performance Outcomes (3-7)

• 70+ NPS and 4.8+ Google Rating: Achieve a Net Promoter Score of 70 or higher as measured by customer satisfaction survey and a google review rating of 4.8 stars or higher.
• 90%+ staff retention and 30 days to fill positions: Fill all open positions within an average of 30 days from vacancy and achieve a staff retention rate of 90% or higher.
• TBD

• A commitment to upholding our clients values of Continuous Improvement, Proactive Excellence (Unreasonable Hospitality), and Servant Leadership
• Lead, Manage, and Accountability: Oversee the accounting team, provide support, and remove roadblocks, lead weekly team meetings, hold weekly 1:1s with direct reports, lead team member goal setting, KPIs, and performance reviews.
• Recruitment and Team Development: Recruit, hire, and train team members alongside the President. Provide leadership and mentorship, promoting a culture of excellence and accountability. Foster a collaborative and high-performance team environment.
• Client Satisfaction: Work closely with the accounting team to maintain high levels of customer satisfaction. Address customer feedback and resolve issues promptly and effectively.
• Systems & Process Development: Create systems, processes, and automations to streamline and standardize the operations and improve efficiency. Oversee the creation and updating of SOPs and playbooks.
• Quality Control: Manage the internal “engine”, ensuring that client tasks at a firm-level are well-planned, prioritized, are meeting their deadlines, and are completed at the highest level of quality
• Develop our client advisory services around driving client growth with SMART goal setting and accountability, monthly financial reviews from the perspective of a CFO, develop budgets, projections, cash flow forecasts, and KPIs to facilitate clients growth.

• 3+ years of operations experience
• 3+ years of experience managing a team (everything from hiring and onboarding, to performance reviews)
• 5+ years of accounting and finance experience
• 2+ years of experience working in a multi-client accounting environment
• Excellent level of English (both written and spoken)
• A deep understanding of accounting principles and financial statements
• Proven ability of improving systems, processes, and efficiency.
• Excellent communication skills with a commitment to client satisfaction
• CPA or MBA preferred

Pay in USD
Remote work
Schedule: 9am-530pm PST