Intelligence Operations Coordinator in ZeroFox

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At ZeroFox, we are passionate about bringing world-class protection to the digital-first world. Together, we have built a system capable of collecting and analyzing data from all over the internet, creating a paradigm-shifting cybersecurity product that helps secure and protect our customers and improves the global threat landscape.

ZeroFox seeks an Intelligence Operations Coordinator (IOC) to conduct internal triage operations, align intelligence services to customer requirements, liaise with the various components of the Intelligence Team internally, and manage customer requests from initiation to delivery. The IOC function is a single point of contact and a single point of failure for the intelligence delivery process. The IOC is responsible for enforcing the SOP, making improvements, and communicating procedural changes across ZeroFox.

Role and responsibilities

Provide support for unique and client-tailored requests that arise on an ad hoc basis
Undertake ownership of processes as required, demonstrating the ability to deliver results within specified deadlines, regardless of challenges autonomously
Maintain and update Standard Operating Procedures, Frequently Asked Questions, and On-Demand Investigation documentation
Conduct after-action analysis, when warranted to identify lessons learned, mistakes, personnel issues, and suggestions for improved processes
Continuously seek improvements to processes based on internal and external feedback.
Liaise with various internal departments and stakeholders to keep lines of communication open

Required qualifications and skills

Fluency in written and spoken English, showcasing exceptional grammar and articulate communication skills
Demonstrable experience in composing content on subjects such as cyber security, threat intelligence, information technology, or related fields, typically obtained in 2+ years
Strong combination of research and writing prowess, characterized by an unwavering attention to detail (a writing sample will be requested as part of the interview process)
Ability to produce quality work while meeting aggressive deadlines
Comfortable working independently and in teams
Capacity to adapt to varying situations while showcasing innovative thinking in problem-solving and content creation
Firm commitment to upholding discretion and maintaining confidentiality
Flexibility / weekend support as business need requires
Serve as the sole liaison in communication between the Intelligence Team for all intelligence operations
High sense of professionalism and respect while communicating internally and externally on behalf of the intelligence teams. The SOO takes pride in outstanding customer service for both our clients and our teammates in other business units (BUs).

Desired qualifications and skills

Familiarity with open-source research
Strong understanding of cybersecurity
Basic knowledge of geopolitics and current affairs
Experience in copy editing

Benefits

Opportunities to learn and contribute your knowledge to our Digital Risk Protection platform
Competitive compensation
Flexible work hours and competitive PTO
Complementary health insurance
Daily catered lunches for in-office work
Respectful and nourishing work environment, where every opinion is heard and everyone is encouraged to be an active part of the organizational culture.
Regular team bonding activities like cooking and cocktails classes, bingos, stand up comedy, magic shows, virtual happy hour, lunch and learns, etc.
Additional Parental Leave
Training and growth monthly stipend
Excellent communication: between teams, people, organizations and leaders

Flexible hours Flexible schedule and freedom for attending family needs or personal errands.

Paid sick days Sick leave is compensated (limits might apply).

Partially remote You can work from your home some days a week.

Bicycle parking You can park your bicycle for free inside the premises.

Health coverage ZeroFox pays or copays health insurance for employees.

Dental insurance ZeroFox pays or copays dental insurance for employees.

Commuting stipend ZeroFox offers a stipend to cover some commuting costs.

Computer provided ZeroFox provides a computer for your work.

Informal dress code No dress code is enforced.

Vacation over legal ZeroFox gives you paid vacations over the legal minimum.

Beverages and snacks ZeroFox offers beverages and snacks for free consumption.

Parental leave over legal ZeroFox offers paid parental leave over the legal minimum.

Remote work policy

Hybrid

This job takes place some days from home and others at the office in Santiago (Chile).

ZeroFox https://www.getonbrd.com/companies/zerofox Follow