Intelligence Operations Coordinator in ZeroFox

Innovation is at our core – we are relentless in the pursuit of finding new ways to disrupt external cyber threats on the surface, deep, and dark web. ZeroFox offers the only unified cybersecurity platform combining advanced AI analytics, digital risk and privacy protection, full-spectrum threat intelligence, and a robust portfolio of breach, incident and takedown response capabilities to protect customers from growing threats across the external attack surface.

The Intelligence Operations Coordinator (IOC) is responsible for conducting internal triage operations, aligning intelligence services to customer requirements, liaising with the various components of the Intelligence Team internally, and managing customer requests from initiation to delivery. The IOC function is a single point of contact for the intelligence delivery process. The IOC is responsible for enforcing Standard Operating Procedures, making improvements, and communicating procedural changes across ZeroFox.

• Provide support for unique and client-tailored requests that arise on an ad hoc basis.
• Undertake ownership of processes as required, demonstrating the ability to deliver results within specified deadlines, regardless of challenges autonomously.
• Maintain and update Standard Operating Procedures, Frequently Asked Questions, and other intelligence documentation.
• Conduct after-action analysis, when warranted to identify lessons learned, mistakes, personnel issues, and suggestions for improved processes.
• Continuously seek improvements to processes based on internal and external feedback.
• Liaise with various internal departments and stakeholders to keep lines of communication open

• Fluency in written and spoken English, showcasing exceptional grammar and articulate communication skills.
• Possess more than 2 years of demonstrable experience in composing content on subjects such as cyber security, threat intelligence, information technology, or related fields.
• Exhibit a strong combination of research and writing prowess, characterized by an unwavering attention to detail (a writing sample will be requested as part of the interview process).
• Ability to produce quality work while meeting aggressive deadlines.
• Comfortable working independently and in teams.
• Exhibit the capacity to adapt to varying situations while showcasing innovative thinking in problem-solving.
• A firm commitment to upholding discretion and maintaining confidentiality.
• This position requires flexibility/weekend support.
• Serve as the sole liaison in communication between the Intelligence Team for all intelligence operations.
• Maintain a high sense of professionalism and respect while communicating internally and externally on behalf of the intelligence teams. The IOC takes pride in outstanding customer service for both our clients and our teammates in other business units.

• Familiarity with open-source research
• Strong understanding of cybersecurity
• Basic knowledge of geopolitics and current affairs
• Experience in copy editing

• Opportunities to learn and contribute your knowledge to our Digital Risk Protection platform
• Competitive compensation
• Competitive PTO
• Complementary health insurance
• Daily catered lunches for in-office work
• Respectful and nourishing work environment, where every opinion is heard and everyone is encouraged to be an active part of the organizational culture.
• Regular team bonding activities like cooking and cocktails classes, bingos, stand up comedy, magic shows, virtual happy hour, lunch and learns, etc.
• Additional Parental Leave
• Excellent communication: between teams, people, organizations and leaders