Operations Manager for Custom Apparel Company in DecoGro

WHO WE ARE
We’re a fast-growing, remote-first U.S. custom apparel and promotional products company. We serve nationwide clients across screen printing, embroidery, DTG, DTF, and more. We’ve been in business for 10 years and are scaling quickly. Our current bottleneck is operations: the founder still handles too many day-to-day escalations and cross-team management. The business works, but documentation and process depth lag scale. We need someone to own operations, clean up processes, and build scalable systems so we can grow smoothly.

WHY WE’RE HIRING
Every order depends on sales, design, production, and support moving in sync. This role makes that happen by owning outcomes across departments, handling VIPs and escalations, and building the SOPs that keep work flowing.

REPORTING & TEAM - Reports to: Founder- Teams reporting to you: Sales, Design, Production/Outsourcing/Admin, Support- Scope: Orchestrate daily flow across teams and systems; ensure handoffs meet standards

REQUIREMENTS- Industry experience is non-negotiable: 2–3+ years of management in decorated apparel, screen printing, embroidery, DTG, DTF, or promotional products- Owns outcomes: leads teams and can jump in directly on exceptions when needed- Fast, independent problem solver who creates solutions, not excuses- Strong leadership and management skills across multiple departments- Broad understanding of quoting, proofing, production workflows, outsourcing, and customer communication- Able to work 11:00 a.m.–8:00 p.m. ET or 12:00 p.m.–9:00 p.m. ET for U.S. late-day coverage

WHO SHOULD NOT APPLY
If you need daily direction or step-by-step instructions, this role is not for you. If you freeze under pressure, avoid tough conversations, or have never managed operations in this industry, don’t apply.

CORE VALUES (HOW WE OPERATE) - Speed: move fast, fix fast- Ownership: own outcomes, not tasks- Zero excuses: if it breaks, we fix it and prevent it from happening again- Creative problem solving: simple, practical solutions that work under pressure