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ZeroFox

Senior IT Specialist in ZeroFox

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At ZeroFox, we are passionate about bringing world-class protection to the digital-first world. Together, we have built a system capable of collecting and analyzing data from all over the internet, creating a paradigm-shifting cybersecurity product, that helps secure and protect our customers and improves the global threat landscape.
We are a team of software engineers, cybersecurity experts, data scientists, and testers who continue to develop unparalleled solutions to the cyber security industry by providing the best Digital Risk Protection SaaS in the global market. Our company, services, and user base are growing faster than ever and we’d like you to join our ever-growing team to expand our products and help us innovate. We believe the greatest solutions in the Digital Risk Protection space come from composing teams with varying backgrounds and experiences that can use their complementary skill sets to come up with the best market-defining solutions.

Job functions

  • Purchase, repair, assemble, inventory, and ship hardware.
  • Answer client phone calls, e-mails, and service tickets timely and efficiently.
  • Document all client correspondence in the ticketing system.
  • Resolve any customer issues through research and collaboration among departments. Keep up-to-date on the latest software and hardware releases and update downstream IT services accordingly.
  • Work with users and other IT staff to determine and develop specific information systems requirements and processes. Determine the impact on existing systems.
  • Identify, research, and seek resolution to a variety of complex end user technical problems. Respond to technical support requests via walk in, email, and telephone.
  • Develop and execute scripting and application packages in a MDM environment, to include preparation, testing, and deployment.
  • Maintain local storage, backup, and networking infrastructure.
  • Develop documentation / instructions of standard operating procedures.
  • Recommend, schedule, and perform hardware and peripheral equipment improvements, upgrades, and repairs. Perform installation, setup, configuration, and troubleshooting for computers, handheld devices and peripherals.
  • Manage projects from inception to completion relating both to Corporate IT and Security, as well as to manage projects pertaining to other departments as an advisor.
  • Serve as local purchasing agent, including the identification, acquisition, and installation of user desired hardware and software. Establish and maintain vendor relationships. Maintain a catalog of user licenses and hardware.

Qualifications and requirements

  • Solid problem-solving abilities.
  • Strong mentoring skills, and ability to fully describe and teach complex technical processes across teams..
  • Strong interpersonal and communication (written and verbal, English and Spanish) skills. Ability to communicate complex technical concepts across all organizational levels. Teamwork skills as well as independent focus. Ability to multitask.
  • Experience in managing and administering a cloud driven environment to include IdP, email, data, and multiple cloud based departmental resources.
  • IT Support Service experience or similar experience, typically obtained in 5+ years
  • Experience working with various types of hardware and software, including Apple laptops typically obtained in 5+ years.
  • Written and spoken fluency in the English language.
  • Ability to work occasional evenings and weekends.
  • Ability to work in an office environment on a regular basis.
  • Ability to work from home with a fast, reliable, and secure internet connection.
  • Huge Plus: Bachelors in computer science, information technology, or a related field of study or certification.

Conditions

  • Competitive compensation
  • Flexible work hours and competitive PTO
  • Complementary health insurance
  • Respectful and nourishing work environment, where every opinion is heard and everyone is encouraged to be an active part of the organizational culture.
  • Regular team bonding activities like cooking and cocktails classes, bingos, stand up comedy, magic shows, virtual happy hour, lunch and learns, etc.
  • Additional Parental Leave
  • Excellent communication: between teams, people, organizations and leaders

Flexible hours Flexible schedule and freedom for attending family needs or personal errands.
Life insurance ZeroFox pays or copays life insurance for employees.
Meals provided ZeroFox provides free lunch and/or other kinds of meals.
Partially remote You can work from your home some days a week.
Health coverage ZeroFox pays or copays health insurance for employees.
Company retreats Team-building activities outside the premises.
Computer provided ZeroFox provides a computer for your work.
Informal dress code No dress code is enforced.
Vacation over legal ZeroFox gives you paid vacations over the legal minimum.
Beverages and snacks ZeroFox offers beverages and snacks for free consumption.
Vacation on birthday Your birthday counts as an extra day of vacation.
Parental leave over legal ZeroFox offers paid parental leave over the legal minimum.

Remote work policy

Hybrid

This job takes place some days from home and others at the office in Santiago (Chile).

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