Vendor Ops Coordinator in Passport Shipping

About Passport:

Passport is reinventing cross-border e-commerce logistics as the modern international shipping carrier of choice for eCommerce (customers include Bombas, Native, Ritual, Seed.com). By combining our proprietary asset light network along with technology and customer support, we ensure that consumers around the world receive their packages without the hassle and pain that is typically associated with international shipping.

We’re a growing, ambitious team looking to upend the trillion-dollar international parcel shipping industry through a world-class experience. At Passport, you will have the opportunity to work with some of the biggest e-commerce merchants in the world and think strategically on how to add value to their international business. See this TechCrunch (https://tcrn.ch/2TKQ4eO) article to understand why brands love us.

• Interacting with vendor and carrier inquiries
• Engage with internal customer-facing teams to provide insightful analysis and recommendations, offer prompt resolutions to queries or challenges, and direct teams to the appropriate resources or departments for further assistance or expertise.
• Engage with brands and customers as necessary; request missing information and promptly respond to inquiries, ensuring effective communication and satisfactory resolution of queries.
• Investigation of parcels and vendor concerns through multiple avenues
• Ability to work through a daily task list, and monitor emails daily to update different types of data throughout the day
• Quickly learn how different systems work and how to effectively use them
• Communicates effectively with Operations team members and leads
• Run reports, analyze data, and troubleshoot issues as needed
• Enter key performance indicator data accurately and on time for multiple vendors
• Use of problem-solving to flag issues and troubleshoot issues
• Review data for deficiencies or errors, correct any incorrect information
• Analyze data to optimize operational processes and enhance the team’s efficiency.
• Provide feedback and find pain points in the process, gather information for internal systems, and work on projects as needed
• Foster a positive and collaborative team environment, supporting colleagues and contributing to a culture of continuous improvement.
• You will be expected to work on a fixed schedule from 7 pm to 3 am and be responsive during your set hours

• Excellent written and verbal communication skills, with the ability to convey complex ideas clearly and concisely.
• Detail-oriented with a focus on process improvement, self-motivated and energetic, with the drive and ability to learn new skills.
• Positive attitude and a willingness to learn and grow in a dynamic remote environment.
• Experience with Zendesk, and advanced knowledge of GSheet or Microsoft Office Suite are a plus.
• Ability to multitask, prioritize tasks, and manage time effectively to meet deadlines and achieve operational goals.
• Self-motivated, positive attitude, Team player
• Adept at rapid process understanding and implementation

- Competitive cash and equity packages

- Stipend for health insurance

- Work from home stipend

- 100% remote work environment #LI-Remote

- Paid Time Off

- Themed happy hours - bring on the Zoom comedians, pop-a-shot contests, and sip ‘n paints!

- Quarterly team (virtual) gatherings and annual all-company offsites in cities around North America

- Learning & Development Fund for upskilling or products to improve your day-to-day work life

- Teammates around the world in 8 different time zones!