Implementation Engineer in TECLA

Remote | Semi Senior | Full time | Programming

Gross salary $1800 - 3000 USD/month

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Replies between 11 and 23 days

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TECLA is a fully remote software development company with a diverse and highly skilled team of 100+ experts across Latin America. We specialize in AI, cloud, automation, and DevOps, building innovative solutions for high-growth startups and established mid-market technology companies in the U.S.

Our work culture is agile, collaborative, and fast-paced—we take our work seriously while keeping the environment fun and engaging. As a remote-first company, we emphasize strong teamwork and close collaboration, working seamlessly with our U.S. partners as one integrated unit. Whether optimizing cloud environments, developing AI-driven applications, or enhancing DevOps automation, TECLA is at the forefront of technical innovation, solving complex challenges with cutting-edge technology.

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Job Details:

We are seeking to hire a Technical Implementation Engineer within our Customer Success Team. In this role, the selected candidate will be responsible for managing Customer and Product Implementation configuration including our platform and Salesforce. They will also work hand-in-hand with the Director of Implementation and Implementation Engineering Manager. They will work cross-functionally with teams including Sales, Marketing, Product Management, and Software Engineering.

Responsibilities and Duties:

Responsible for the technical solution execution and build of customer solutions and ensuring implementation success for projects in Mid Market to Enterprise.
Define and document solution design, user stories and requirements inclusive of configuration, custom development and data migration.
Work with the Solution Data Architect & Project Manager to define a scope and deliverables for a successful implementation.
Consultant, lead and guide customers with best practices to support customers in business transformation and process optimization as part of a platform implementation.
Help customers transform their business with SDM technology.
Configure objects, layouts, and workflows in the platform with Salesforce.com admin functions.
Assist with data imports, quality checks, and verification of client data.
Work one-on-one with clients in the following industries: beauty and cosmetics, consumer goods, packaging, food & beverage, wine & spirits, automotive, and chemicals.
Train and mentor new implementation engineers within the team, for product and industry best practice.
Conduct weekly technical training and/or mentorship for the team.

Qualifications:

3+ years of experience required, ideally within manufacturing or tech industries.
3+ years of hands-on experience with Salesforce, preferably with Sales Cloud and CPQ
SaaS, Consumer Goods, Food & Beverage, Packaging or Supply Chain experience required.
Be an active learner.
Ability to manage multiple customers' task prioritization (i.e. holistic approach).
The desire to dive headfirst into an early-stage technology environment.
Excellent communication, interpersonal, email and organizational skills.
Attention to detail.
Highly Accountable.
Time management with respect to managing multiple projects at once.
Fast learner, team player, can-do attitude, highly organized, execution-oriented, problem solver.
Positive and Inquisitive Attitude.
Ability to provide technical solutions for medium to high complexity projects.
Thrives on tackling challenges.

Benefits:

A fully remote position with a structured schedule that supports work-life balance.
The opportunity to join a fast-growing company transforming the way global brands manage and optimize their product data.
Two weeks of paid vacation per year
10 paid days for local holidays

*Please note we are only looking for full-time dedicated team members who are eager to fully integrate within our team.

GETONBRD Job ID: 54530

Fully remote You can work from anywhere in the world.

Remote work policy

Fully remote

Candidates can reside anywhere in the world.

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About TECLA

TECLA builds AI, cloud, and DevOps solutions for fintech, healthtech, and e-commerce companies in the U.S. Our agile teams work closely with our partners to develop cutting-edge products. — TECLA's full profile