Salesforce Consultant in Softserve

WE ARE
SoftServe is a global digital service and consulting company founded in 1993. We're working on 2,000+ projects with clients in the USA, Europe, APAC, and LatAm regions. Our team helps transform, accelerate, and optimize how our clients, including ISVs and Fortune 500 companies, do business. At SoftServe, we prioritize the values of strong partnerships, lean development, iterative improvements, flexibility, technical excellence, and the continuous gathering of customer feedback. These principles guide our commitment to delivering exceptional digital solutions and experience.
Critical Services Center of Excellence (CoE) as the subdivision of SoftServe, is a team of highly professional folks, with the primary focus on technology covering software architecture.

We have developed a customer-trusted relationship and a strong partnership with Microsoft, .Amazon, and Google. Being a part of the international community.

• Successfully integrate projects through requirements gathering and service analysis
• Propose, implement, and manage the implementation of Salesforce solutions that meet business requirements
• Demonstrate solution functionality to business stakeholders as needed
• Present solution options to Client, evaluate the pros and cons of declarative configuration against code and customization
• Lead the Client sessions to gather, define, and document business requirements
• Develop implementation estimates and plans for phases of the delivery lifecycle, including development, testing, training, communication, deployment, and post-production support
• Perform impact analysis for scope change requests, document changes to requirements, configuration, and data mapping
• Drive engineering efforts cross-functionally across various teams, organizations, internal and external stakeholders

IF YOU ARE

• Showing at least 4-year relevant expertise in Salesforce Service Cloud
• Demonstrating background in healthcare, or BFSI (at least 2 years)
• Familiar with SDLC and implementation of packaged solutions lifecycle
• Aware of Agile software delivery methodologies and tools (Scrum and Jira)
• Possessing the following certifications: Salesforce certified administrator, or Service cloud consultant
• Working with Salesforce products family: Salesforce Sales Cloud, Service Cloud, FSL, CPQ, Communities, and App Exchange solutions
• Able to communicate in English freely in a multicultural environment to cover project needs