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Pearl Talent

Account Manager / Order Fulfillment Manager in Pearl Talent

FULL_TIME

  Remote | Senior | Full time | Sales

Gross salary $1000 - 1500 USD/month

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Requires applying in English

Pearl Talent is a premium international recruiting and talent matching firm focused on connecting top-tier professionals with innovative startups in the US and EU markets. Our clients, whose combined funded capital exceeds $5 billion and include prominent backers like OpenAI, Andreessen Horowitz (a16z), and Founders Fund, demand exceptional talent who are ready to grow and succeed long-term.

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Role Overview and Responsibilities

As the Account Manager / Order Fulfillment Manager, you will be the primary point of contact for managing and overseeing high-value client accounts on the order fulfillment platform. Your main goal is to ensure that orders are accurately processed and routed to the appropriate vendors, with tracking of fulfillment workflows until completion. You will be responsible for maintaining the accuracy of order details, managing escalations related to product or delivery issues, and working closely with internal teams to resolve challenges swiftly. This role requires a proactive, detail-focused individual who can autonomously manage daily operations and contribute to refining processes to enhance efficiency and client satisfaction.
  • Manage vendor-side accounts and maintain high-value client relationships.
  • Review, edit, and approve incoming orders placed through the platform.
  • Coordinate order routing to vendors and oversee the entire fulfillment workflow.
  • Communicate effectively with clients via email and Slack to provide updates and resolve issues.
  • Handle escalations such as delivery delays or product defects with internal support teams.
  • Maintain meticulous accuracy across all order documentation and details.
  • Ensure timely execution of all project milestones and deliverables.
  • Identify opportunities for continuous process improvement and operational efficiencies.

Required Skills and Experience

The ideal candidate will have 2 to 4 years of experience in account, project, or order management, preferably in a B2B environment. Strong communication skills in English, both written and verbal, are crucial for managing client relationships and cross-functional team collaborations. Attention to detail and organizational skills are essential to manage complex workflows with accuracy and timeliness. You should be comfortable working independently in a dynamic and fast-paced remote setting while maintaining a high degree of professionalism. Experience related to merchandise, supply chain, or production processes will significantly enhance your ability to succeed in this role. Familiarity with standard workplace collaboration tools such as Google Workspace and Slack is expected. Additionally, availability to work within US time zones is mandatory to align with client needs and internal operations.
Your soft skills should include problem-solving aptitude, proactive communication, adaptability, and the ability to handle escalated issues calmly and effectively. You should demonstrate a strong customer service mindset and a commitment to continuous learning and process enhancements.

Preferred Qualifications and Extras

While not required, having working knowledge of Adobe Photoshop and/or Illustrator is advantageous, especially when coordinating with vendors on branded merchandise or promotional product workflows. Familiarity with the nuances of merchandise production cycles and supply chain logistics will help in anticipating and managing potential issues effectively. Experience working in startup environments or with international teams will be considered a strong plus.

Benefits and Work Environment

We offer a fully remote work environment with permanent remote flexibility, allowing you to work from anywhere, with a preference for candidates based in the Philippines to align with the US timezone schedule.
Enjoy 10 days of paid time off per year, in addition to recognized public holidays and sick leave to support personal well-being.
You will receive direct mentorship and career development opportunities through guidance from international industry experts, empowering your professional growth.
We provide ongoing access to learning and development resources, enabling continuous upskilling and knowledge expansion.
Join a global community and build professional networks across borders while maintaining a healthy work-life balance facilitated by balanced scheduling.

GETONBRD Job ID: 54428

Fully remote You can work from anywhere in the world.

Remote work policy

Fully remote

Candidates can reside anywhere in the world.

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Customer Service Director de Cuentas English Slack Project Management Adobe Illustrator Adobe Photoshop Communication Organizational Skills Problem Solving Attention To Detail Account Management Adaptability Google Workspace Collaborative Tools Client Communication Soft Skills Supply Chain Collaboration Operations Workflows Client Relationships Autoscaling Proactive Communication Continuous Learning Project Order Management Production Management Order Fulfillment Enhancement Professionalism IS Azure B2B Collaboration Tools B2B Communication Skills Cross-functional Team Enhancements Commitment Production Processes Merchandise Production
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About Pearl Talent

At Pearl, we specialize in bridging the gap between top international talent and US companies. Our approach revolves around a white-glove service model, ensuring a seamless and exceptional experience for both our valued clients and talented candidates. — Pearl Talent's full profile

Account Manager / Order Fulfillment Manager
Pearl Talent •   Remote
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Requires applying in English
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