Jumpseller is a SaaS solution for small business to manage their online business. We focus on making e-commerce easier for everyone, so businesses can focus on what they do best: building and selling their products. Today, merchants use the Jumpseller platform to manage every aspect of their online business — from products to orders to customers, selling with an online store, on mobile, on social networks and through different e-commerce channels.
At Jumpseller you will find a startup environment in which your contributions matter and you are enabled to grow professionally. Our team is collaborating from 2 offices, one in Porto, Portugal, and another in Santiago, Chile, and our working culture is international.
Who we are
Jumpseller is an e-commerce cloud solution, allowing any small and medium-sized businesses to easily create an online store and run their e-commerce business without technical help.
We're looking for someone to join our Customer Support Team. Someone who loves to help others, someone who can feel empathy when dealing with customer's problems and to whom you can relate.
We mostly need help with replying to our merchants via email, and occasionally via phone, from 11.00 am to 8.00 pm (Chile Time, GMT-3). It's a regular 40 hours/work per week. Weekend shifts between team members are necessary.
This is a demanding role, where many of the inquiries are technically complicated to assess. This requires you to act, on a daily basis, as a liaison between our merchant base and our Design & Development teams.
This will start as a remote position and move into an office position at some point during 2021 in our Santiago (Chile) office
Temporarily remote during COVID-19
Position is remote only during COVID-19-related quarantine measures.