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Spacebring

Customer Support/Success Manager in Spacebring

FULL_TIME

4 cities
This job is performed partly from home and partly at the office in: Quito Bogotá Buenos Aires Concepción
(Hybrid) | Semi Senior | Full time | Customer Support

Gross salary $800 - 1200 USD/month

4 applications
Last checked today
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ⓘ Requires applying in English

Spacebring speeds up coworking space management by automating tedious tasks, increasing efficiency, and enhancing member service. Today, over 500 spaces in 50+ countries rely on our platform, including Google for Startups, Impact Hub, and many more.

Join us in shaping the future of coworking spaces.

Apply through Get on Board.

Job functions

  • Reply to incoming chats, emails and phone calls.
  • Update Help Center about new features of our product.
  • Work closely with the Product Team to provide customer insights.
  • Onboard new customers, guiding them through the implementation and setup process.
  • Proactively engage with customers through calls and emails to track their progress and satisfaction.
  • Act as a trusted advisor, helping customers maximize the value of the Spacebring platform with the best practices.
  • Inform customers about product updates.
  • Foster strong partnerships and turn customers into advocates.
  • Contribute customer feedback to the product and marketing teams.

Qualifications and requirements

  • Native Spanish, fluent English skills
  • 1+ year in B2B customer support or sales roles
  • Strong problem-solving and clear communication skills
  • Customer-focused, proactive, and able to work in a team
  • Willingness to learn and adapt

Conditions

  • Work on a cutting-edge product and see your impact.
  • Monday-Friday work days.
  • Learn from a team of experts eager to share knowledge.
  • Career growth in a fast-scaling company.
  • Hybrid work and flexible schedule.
  • Generous vacation & sick leave.
  • Regular salary reviews and stock options.
  • Employee benefits: language courses, skill development, gym.
  • Team retreats, camps, offsites, and social events.
  • Comfortable coworking space in your city.

GETONBRD Job ID: 57552

Pet-friendly Pets are welcome at the premises.
Flexible hours Flexible schedule and freedom for attending family needs or personal errands.
Partially remote You can work from your home some days a week.
Informal dress code No dress code is enforced.
Vacation over legal Spacebring gives you paid vacations over the legal minimum.

Remote work policy

Hybrid

This job is performed partly from home and partly at the office in Quito (Ecuador), Bogotá (Colombia), Buenos Aires (Argentina) or Concepción (Chile).

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English Problem Solving Team Collaboration Spanish Customer Feedback Customer Onboarding Proactive Communication Product Knowledge Customer Engagement B2B Customer Support
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About Spacebring

Shared space software to maximize recurring revenue through subscriptions, automate operations, and empower clients to be self-reliant. — Spacebring's full profile

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Customer Support/Success Manager
Spacebring • 4 cities
This job is performed partly from home and partly at the office in: Quito Bogotá Buenos Aires Concepción
(Hybrid)
Apply
ⓘ Requires applying in English
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