We believe in the everyday hero. Those who have the courage to follow their passion and who have the strength and determination to realize their dreams. With a founder’s mentality and a 'team-first’ attitude, our diverse teams across Europe, South America and the United States work together to ensure that small business owners can be successful doing what they love.
As part of the Support team, you’ll play a key role in managing the biggest team at SumUp. We’re a diverse group working with other areas such as Social Media, Onboarding, Marketing, PayOps, Logistics and Risk&Fraud. Together, we focus on 3 main objectives: Give the most simple, comfort and clear support to our merchants; Permeate our culture; Be our merchant's voice for the rest of the team, to be constantly improving our service.
In SumUp we see value in working side by side with our teams, cultivating our culture and giving space for the spontaneity of the day to day. This is why our work dynamic is hybrid!
We’re looking for a Support Lead (main area leader) to help us improve our support standards by arranging, managing and motivating a big team of people to put their natural best in their daily tasks.
What you’ll do
You’ll be perfect for this position if
SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.
This job takes place some days from home and others at the office.