Customer Service Bilingüe in TutenLabs

Closed job - No longer receiving applicants

We are passionate about technology!

At Tutenlabs we are dedicated to the development of technological solutions to digitize the business and service experience of large companies, preparing them to manage the workforce of the future.

We are looking for talent as Bilingual call center agent. You will be responsible for remotely troubleshooting our customers' heating, lighting and cooling equipment to reduce energy costs and optimize equipment performance.

Job functions

  1. Process Inbound and outbound Call Center Phone calls
  2. Create and process Ticket Requests documenting work performed.
  3. Remote Troubleshooting skills utilized to respond to and proactively address issues from customer Building Automation Systems and Facilities.
  4. Provide telephone support and propose troubleshooting for customers using multiple Energy Management System (EMS) interfaces.
  5. Direct on-site third-party personnel supporting the technical troubleshooting process.
  6. Interpret and analyze data from all types of heating, ventilation, air conditioning and refrigeration (HVAC/AC - Air Conditioning) and lighting systems.
  7. Monitor installations and prepare reports with recommendations for optimizing energy usage, asset efficiency and troubleshooting.

Qualifications and requirements

  1. Flexibility to work either an 8-hour shift for 5 days or a 10-hour shift for 4 days, with opportunities for overtime, including holidays and weekends, as Operations Control Center team members provide customer support 24 hours a day, 7 days a week, 365 days a year.
  2. Language proficiency, native Spanish and advanced English (C1).
  3. Reliable power supply, wired high-speed internet connection, and a distraction-free environment to optimize remote work capabilities.
  4. Ability to prioritize and execute tasks effectively in a high-pressure environment, focused on providing solutions.
  5. Capability to communicate technical information in an accessible manner to non-technical personnel.
  6. Collaborative mindset.

Desirable skills

  1. Active Student or if you have a bachelor's degree / electrical, mechanical or related engineering is a plus.
  2. Great interpersonal skills and Excellent inclination for learning new systems.


  • Flexible working hours.
  • Half day off for your birthday.
  • 100% remote work.
  • Superior vacation days.

We are a young team, with high ambitions, goal oriented and motivated to do things right to positively impact our clients.

We are a culture of Team Players, where camaraderie and customer focus are paramount.

What are you waiting for? We are waiting for you!

Remote work policy

Locally remote only

Position is 100% remote, but candidates must reside in Mexico.

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