IT Support Specialist in Vacasa

Closed job - No longer accepting applications

Why Vacasa
We started with just one home and an idea: to bring homeowners and renters together with smart technology and caring local teams. Today, we’re the largest full-service vacation rental company in the US thanks to the people who give us their best every day. You’ll fit right in here if you’re curious, collaborative, innovative, and thrive in a rapid-growth environment. Our office in Chile is certificated as a great place to work.

Job opportunity on getonbrd.com.

Job functions

Vacasa is looking for a talented individual to join the IT team as an IT Support Specialist I in our office in Chile. We are certified as Great place to work. Our success as a service company is dependent on excellent support agents who are able to assist the team with timely service delivery and excellent technical support. This role works in partnership with various technical service and functional business areas to drive toward technology service improvements, provide technical support and partner with teams of all areas responsible for IT service delivery.
What you’ll do
  • Respond, troubleshoot, and resolve tech support tickets in a round-robin ticketing system.
  • Respond to team and sometimes employee requests via Slack
  • Utilize Knowledge Base for Solutions, Workarounds, and Training
  • Leverage multiple third-party applications we are integrated with to determine root cause of problems
  • Provision new employee accounts with various SaaS applications.
  • Provision hardware for new hires, including macOS and Windows computers.
  • Diagnose and resolve hardware/software problems with both macOS and Windows devices.
  • Ensures timely completion, follow-up, and documentation of all support requests based on established team baselines and SLAs.
  • Work with or escalate issues to other IT team members as appropriate for resolution.
  • Support hardware peripherals such as printers and copiers by resolving issues or escalating to vendors when appropriate.
  • Provide iOS, macOS, and Windows device support.
  • Some local travel may be required to small office locations to provide printer, network, and/or hardware support.
  • Supply technical support for special events hosted by Vacasa.
  • Put the Customer Experience FIRST!
  • Other duties, as assigned.

Qualifications and requirements

  • Advanced english written and spoken
  • 1+ years of IT support experience in a Help Desk or Service Desk environment
  • Bachelor’s Degree in Information Technology or related field or various IT certifications related to IT Support: eg. CompTIA A+, CompTIA Network+, MTA, PMP, etc.
  • Customer service experience in an IT environment.
  • Excellent written and verbal communication skills with a strong customer focus
  • Software/platform troubleshooting and problem solving experience
  • Strong analytical skills with the ability to support concepts and theories for various projects
  • Excels in a collaborative, team environment
  • Experience in troubleshooting macOS and Windows hardware/software related issues
  • Familiarity with network and systems is a plus
  • Empathetic to the needs of our employees
  • Attention to detail

Desirable skills

  • work in Vacasa office two days of the week
  • Telework eligibility
  • Standard workweek (Monday - Friday) 09:30 to 18:30
  • Rotate weekend coverage (once every two months), this is compensated with 2 days off in the next week.

Conditions

  • Extended Health Benefits!
  • 10 extra vacations days.
  • Great saving plan benefits (APV)
  • Career plan
  • All of the equipment you’ll need to be successful
  • Great team environment!

GETONBRD Job ID: 30921

Pet-friendly Pets are welcome at the premises.
Partially remote You can work from your home some days a week.
Health coverage Vacasa pays or copays health insurance for employees.
Computer provided Vacasa provides a computer for your work.
Informal dress code No dress code is enforced.
Vacation over legal Vacasa gives you paid vacations over the legal minimum.

Remote work policy

Hybrid

This job is performed partly from home and partly at the office in Santiago (Chile).

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