Servicio al Cliente Bilingüe in TutenLabs

Nacimos en el centro de innovación de MIT con el propósito de desarrollar soluciones tecnológicas para armonizar la vida de las personas que ofrecen, gestionan y contratan servicios, transformando las actividades, tareas y procesos del trabajo diario, para que las organizaciones puedan ser más sostenibles, eficientes y resistentes.

Hoy nuestra compañía está basada en Atlanta, Georgia y tiene presencia en ocho países, con más de 180 colaboradores, y contando con más de 25 clientes B2B y B2C corporativos de clase mundial.

Nuestro equipo se destaca por ser ambicioso, orientado a resultados y por contar con la motivación de dar siempre la milla extra para impactar positivamente a nuestros clientes. Por lo que queremos te unas al grupo aportando tus conocimientos y habilidades para el cargo de Bilingual Customer Service Trainee

1. Process Inbound and outbound Call Center Phone calls
2. Create and process Ticket Requests documenting work performed.
3. Remote Troubleshooting skills utilized to respond to and proactively address issues from customer Building Automation Systems and Facilities.
4. Provide telephone support and propose troubleshooting for customers using multiple Energy Management System (EMS) interfaces.

1. Flexibility to work either an 8-hour shift for 5 days or a 10-hour shift for 4 days, with opportunities for overtime, including holidays and weekends, as Operations Control Center team members provide customer support 24 hours a day, 7 days a week, 365 days a year.
2. Language proficiency, native Spanish and advanced English (C1).
3. Reliable power supply, wired high-speed internet connection, and a distraction-free environment to optimize remote work capabilities.
4. Ability to prioritize and execute tasks effectively in a high-pressure environment, focused on providing solutions.
5. Capability to communicate technical information in an accessible manner to non-technical personnel.
6. Collaborative mindset.

1. Active Student or if you have a bachelor's degree / electrical, mechanical or related engineering is a plus.
2. Great interpersonal skills and Excellent inclination for learning new systems.

• Flexible working hours.
• Half day off for your birthday.
• 100% remote work.
• Superior vacation days.