UX Writer in Stori

Stori is a fast-growing, venture-backed financial technology company, on a mission to democratize credit access for 400 million underbanked LatAm consumers. Stori currently operates in Mexico and has a global team with offices in Arlington Virginia, Mexico City, and Asia. We have quickly made our mark as one of the top digital banks in Mexico with more than two million applicants for our credit card product since launching.

Responsible for the long-term UX/UI content strategy by understanding customers and business needs. Guiding our users through an intuitive, easy-to-use experience and contributing to a product team to develop strategies based on insights from real people.

You will

• Liaison between different stakeholders, Marketing, and UX team
• Build strong and empathic communication with our target audiences
• Analysis of product metrics
• Work with the product team to ensure a distinctive brand voice in each customer's touch point.
• Gather information to generate research plan strategies according to business objectives and user needs.
• Guide the team on new improvements and development of product strategy
• Creation of copies and microcopies
• Define content strategy with the marketing team
• Develop content for multiple channels such as notifications, emails, apps, and websites.
• Support our design system, working closely with our UXD to define copy on design components such as labels, buttons, etc.

• 2-3 years of experience as a UX Writer.
• Preferably, a bachelor's degree in communication, content strategy, or something similar.
• Knowledge in the creation of copies and microcopies in a variety of formats.
• Write content for multiple channels such as emails, landing pages, short articles, and clear and concise content, including UI components, notifications, chatbots, and self-service platforms.
• Experience in the interpretation of quantitative and qualitative feedback and use of data and research to evaluate content impact.
• Excellent communication skills, empathy for the user, and the ability to get buy-in on ideas.
• Adept at handling and analyzing both quantitative and qualitative data

• Desirable knowledge on usage of design software (Figma, Zeplin)
• Effective communication with different stakeholders inside and outside the organization.
• Negotiation and presentation skills, persuade with sustained design decisions.

• Make a positive impact on the lives of our customers via financial inclusion
• Professional development opportunities
• International exposure & work experience
• Company swag
• Legally required benefits