IT Manager in 500 Global

Remote (Mexico) | Senior | Full time | SysAdmin / DevOps / QA

Gross salary $5000 - 6000 USD/month

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Who We Are

500 Global is a venture capital firm with $2.2B in assets under management that invests in founders building fast-growing technology companies. We focus on markets where technology, innovation, and capital can unlock long-term value and drive economic growth.

Job Scope:

This role is responsible for ensuring the reliability, scalability, and security of our global IT infrastructure, while also driving operational excellence in daily IT support and systems administration. The ideal candidate brings a hands-on approach to managing device endpoints and critical platforms (Google Workspace, Microsoft 365, Jamf), along with a deep commitment to access control, compliance, and user satisfaction. You will oversee vendor partnerships, enforce security protocols, and partner with cross-functional leaders to align IT capabilities with broader organizational goals, enabling a seamless and secure digital workplace experience for globally distributed teams.

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Key responsibilities

Lead the design, implementation, and governance of global IT infrastructure, focusing on reliability, scalability, security, and cost efficiency across cloud platforms, collaboration tools, and endpoint management.
Own identity and access management, authentication protocols, and onboarding/offboarding workflows to safeguard sensitive data and systems.
Oversee day-to-day IT operations, including hardware provisioning, software deployments, asset lifecycle management, and helpdesk services with measurable SLAs.
Manage critical platforms (Google Workspace, Microsoft 365, Zoom, Slack) and device management ecosystems (Jamf, Intune), ensuring proper configuration, patching, and system hygiene.
Partner with cross-functional leaders to align IT capabilities with business goals, enabling a seamless digital experience for globally distributed teams.
Develop and enforce security policies; coordinate vulnerability management, audits, and regulatory compliance (SOC 2, GDPR, etc.).
Cultivate relationships with IT vendors, MSPs, and software providers; negotiate contracts, track SLAs, and optimize total cost of ownership.
Lead IT projects from discovery through delivery, including platform migrations, security enhancements, and process improvements.
Mentor and coach an IT team, fostering a culture of operational excellence, continuous improvement, and strong customer service.

Required capabilities and experience

We are seeking a hands-on, strategic IT leader with at least 5+ years of progressive IT experience and a minimum of 2 years in a leadership capacity. The ideal candidate has deep hands-on expertise with cloud platforms, enterprise software, endpoint/device management, and IT governance. You should demonstrate exceptional problem-solving, stakeholder management, and communication skills, with a track record of delivering secure, scalable IT environments in global or multi-site organizations. Proficiency with tools such as Google Workspace, Microsoft 365, Jamf/Intune, Airtable, Zapier, Salesforce, AWS, Okta, and related security practices is highly desirable. Experience in PE/VC, financial services, or fast-growing startups is a plus.

Nice-to-have qualifications

Project management or certifications (PMP, CAPM, SCRUM) are advantageous. Prior experience supporting IT in PE/VC settings, startups, or multi-national teams can accelerate impact. Knowledge of regulatory frameworks (SOC 2, GDPR, HIPAA as applicable) and experience coordinating with auditors is valued. Strong vendor negotiation skills, budgeting acumen, and a customer-service mindset will help you thrive in this role.

What we offer

We provide a comprehensive benefits package designed to support you and your family, including medical coverage for employees and dependents, generous paid time off and family leave, ongoing training and development opportunities, and remote-friendly work arrangements. Additional perks include meal or food vouchers, monthly cell phone reimbursement, and a work policy that supports work-life balance. 500 Global is committed to diversity, equity, and inclusion in all facets of employment.

GETONBRD Job ID: 56541

Remote work policy

Locally remote only

Position is 100% remote, but candidates must reside in Mexico.

About 500 Global

Who We Are 500 Global is a venture capital firm with $2.2B in assets under management that invests in founders building fast-growing technology companies. We focus on markets where technology, innovation, and capital can unlock long-term value and drive — 500 Global's full profile