Customer Support Specialist in Ziflow Ltd

Remote (Argentina and Mexico) | Semi Senior | Full time | Customer Support

Gross salary $900 - 1500 USD/month

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ⓘ Requires applying in English

Ziflow Ltd, a leading creative collaboration platform, is seeking a dedicated Customer Support Specialist to be the first point of contact for customers. This full-time role offers the flexibility to work remotely from anywhere within Mexico, with standard working hours 8:00 am – 4:00 pm PST. The successful candidate will help customers get up to speed with Ziflow, resolve common issues, and contribute to a high level of customer satisfaction. You will collaborate with Product, Development, Sales, Marketing, and Account Management to ensure a cohesive customer experience, while promoting product adoption and retention.

This job offer is on Get on Board.

Role Responsibilities

Become a Ziflow product expert—understand the product, pricing, systems, and operational procedures.
Efficiently manage first-level support inquiries via email and live chat; escalate complex issues to appropriate teams.
Assess and resolve common customer issues; document interactions and escalate when necessary.
Educate customers on latest product features and enhancements.
Maintain high customer satisfaction through superior service quality.
Log and track customer interactions, sales activities, and relevant data using proprietary systems.
Coordinate with Product & Development, Account Management, Sales, and Marketing to ensure a seamless customer experience.

About the Perfect Candidate

At least 1 year of experience in a customer service role, preferably in a Tier 1 support capacity.
Exceptional English communication skills, both written and spoken.
Analytical thinker with effective problem-solving abilities.
Patience, attention to detail, openness, and creativity; able to thrive under pressure and manage stress.
Strong multitasking, prioritization, and workload management skills.
Independent and self-driven, yet collaborative and proactive in a team environment.
Prior experience with customer support or project management software (e.g., Intercom, Maxio, Productboard) is highly valued.
A strong understanding of APIs and Webhooks is a significant asset.

Desirable but Not Required

Experience with B2B SaaS support, familiarity with ticketing and CRM systems, and exposure to software onboarding processes. Comfort with learning new tools quickly and translating technical information into clear, user-friendly guidance. A proactive attitude toward continuous improvement and customer advocacy.

Why Join Ziflow

Join a global, inclusive team working in a fast-growing SaaS environment. Ziflow emphasizes healthy work/life balance, opportunities for professional growth, and collaboration across Product, Development, Sales, and Marketing. Our team operates in a flexible, remote-friendly culture with a focus on delivering exceptional customer experiences. We value diversity and belonging, and welcome applicants from all backgrounds across the world.

GETONBRD Job ID: 57498

Internal talks Ziflow Ltd offers space for internal talks or presentations during working hours.

Paid sick days Sick leave is compensated (limits might apply).

Conference stipend Ziflow Ltd covers tickets and/or some expenses for conferences related to the position.

Informal dress code No dress code is enforced.

Remote work policy

Locally remote only

Position is 100% remote, but candidates must reside in Argentina and Mexico.

About Ziflow Ltd

In Customer Support Specialist role, you’d directly support one of our core values — the customer is our hero. That means helping customers resolve issues, guiding them through best practices, and collaborating with our product and engineering teams. — Ziflow Ltd's full profile