Support Specialist in Zento Talent Solutions SAC

About Zento Talent Solutions SAC: Zento is a Peru-based, people-first company that connects local talent with opportunities around the world.
Our Client is a software company that strives to support growth for their clients by delivering reliable, high-quality appraisal software services and customer success. This role sits within our customer support team, focused on delivering expert technical support for our appraisal software products, ensuring timely issue resolution, and gathering actionable feedback to improve our offerings. You will work closely with Product, Customer Success, and Development teams to ensure customers receive outstanding service and clear, well-documented solutions. The project scope includes handling inquiries, guiding customers through product features, and contributing to internal knowledge bases and training materials to empower agents and clients alike.

We are seeking a semi-senior Support Specialist who thrives in a fast-paced, customer-focused environment. You will be the primary technical contact for clients using our appraisal software, responsible for diagnosing issues, explaining complex technical concepts in clear terms, and delivering effective solutions. You will work with a team that values integrity, problem-solving, and proactive communication. The role requires strong software troubleshooting capabilities, proficient documentations skills, and the ability to manage multiple tickets and priorities. A successful candidate will demonstrate excellent English communication, collaborative mindset, and a willingness to cover occasional weekend shifts as needed.