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OpenLoop

Technical Program Manager in OpenLoop

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OpenLoop is looking for an experienced Technical Program Manager to join our team. This role will be a member of the Customer Success team and will be responsible for implementing and managing clients in an OpenLoop service line care vertical. The ideal candidate will have experience integrating technology and coordinating support resources for clients, products, or programs.

About OpenLoop

OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.

Our Company Culture

We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging.

Exclusive to Get on Board.

About the Role

Responsibilities include, but are not limited to:

  • Program Planning: Develop and define program scope, objectives, and success criteria. Create a detailed project plan outlining tasks, timelines, and resource requirements.
  • Team Leadership: Lead and motivate cross-functional teams to achieve project goals. Foster a collaborative and communicative team environment.
  • Stakeholder Management: Communicate program objectives, status, and outcomes to stakeholders. Manage relationships with internal and external stakeholders.
  • Risk Management: Identify potential risks and develop strategies for mitigation. Proactively address issues to minimize disruptions to project timelines.
  • Budget Oversight: Develop and manage program budgets, ensuring efficient resource allocation. Monitor and control project expenses to stay within budget constraints.
  • Quality Assurance: Establish and enforce project management methodologies and quality standards. Conduct regular reviews to ensure deliverables meet specified standards.
  • Reporting and Documentation: Prepare and present regular progress reports to senior management. Maintain comprehensive project documentation.
  • Change Management: Manage changes to project scope, schedule, and costs. Ensure that change requests are thoroughly evaluated and documented.
  • Continuous Improvement: Identify opportunities for process improvements and implement best practices. Conduct post-project evaluations to capture lessons learned.
  • Other duties as assigned.

Requirements

  • Bachelor’s degree in engineering or a similar field required.
  • 3+ years of proven experience as a technical Program Manager or in a similar role.
  • 4+ years of experience in systems, product, or program configuration or similar role required.
  • 3+ years of experience leading end to end client engineering solutions projects with technical and operational teams in a start-up or healthcare environment preferred.
  • Demonstrated ability to implement and configure technologies required.
  • Strong leadership and organizational skills.
  • Excellent communication and interpersonal abilities.
  • Proficient in project management tools and software.
  • Must be a proactive, quick learner with problem solving skills.
  • Fluency in English (C1 or C2) and excellent written and oral communication skills - you'll be working 100% in English.
  • Available to work on a hybrid work model.

Our Benefits

In addition to competitive salaries, this role includes:

  • Contract under a Peruvian company ID ("Planilla"). You will receive all the legal benefits in Peruvian soles ("CTS", "Gratificaciones", etc).
  • Monday - Friday workdays, full time (9 am - 6 pm).
  • Unlimited Vacation Days —Yes! We want you to be able to relax and come back as happy and productive as ever.
  • EPS healthcare covered 100% with RIMAC —Because you, too, deserve access to great healthcare.
  • AFP retirement plan —to help you save for the future.
  • We’ll assign a computer and accessories in the office so you can have the best tools to do your job.
  • You will have all the benefits of the Coworking space located in Lima - Miraflores (Free beverage, internal talks, bicycle parking, best view of the city)

Sound like a good fit? We’d love to meet you! Apply now to OpenLoop 🚀

GETONBRD Job ID: 45645

Remote work policy

Hybrid

This job is performed partly from home and partly at the office in Lima (Peru).

Project Planning Risk Management Quality Assurance Team Leadership Stakeholder Management Change Management Program Management Budget Management Project Management Tools
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