Chief Development Officer in Pavago

Remote (Kenya, Nigeria or South Africa) | Senior | Full time | Operations / Admin

Gross salary $3000 - 4000 USD/month

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Pavago is an innovative offshore recruitment company dedicated to connecting global companies with exceptional remote talent from multiple regions, including Latin America, Pakistan, the Philippines, and South Africa. This role is embedded within Pavago’s mission to build remote teams that combine cultural fit and professional excellence.

Applications are only received at getonbrd.com.

Responsibilities

Guide franchisees from signing to store opening: Act as the main point of contact for new franchisees, ensuring a seamless transition from franchise agreement to grand opening. Provide guidance, set expectations, and coordinate all phases of the development journey.
Oversee site selection and lease negotiations: Evaluate potential locations using demographic research, traffic data, and market analysis. Partner with real estate brokers and franchisees to secure optimal sites and negotiate favorable lease agreements.
Coordinate construction and permitting processes: Lead the construction phase by managing contractors, architects, and local officials. Ensure build-outs are completed on time, on budget, and in compliance with all regulatory requirements.
Manage vendor relationships and procurement: Source and oversee vendors for construction, signage, fixtures, and equipment. Align procurement timelines with project goals and uphold quality and brand standards.
Facilitate training and operational readiness: Collaborate with training teams to prepare franchisees and staff for launch. Organize training schedules, confirm completion of required courses, and provide pre-opening support.
Lead grand opening planning and execution: Develop and implement grand opening strategies in partnership with marketing and operations teams. Coordinate promotional events and ensure franchisees are fully prepared for launch day success.
Track project milestones and performance metrics: Use project management tools to track the progress of each location. Report regularly to leadership on timelines, risks, and key milestones to ensure projects stay on schedule.
Serve as a trusted liaison for franchisees: Build and maintain strong relationships with franchisees throughout the development process. Address questions, resolve issues quickly, and ensure a positive, high-touch experience.

What Makes You a Perfect Fit

Proven expertise in franchise development and retail expansion: Brings a successful track record of guiding multiple franchise or retail locations from signing through to grand opening, with a deep understanding of the development process.
Highly effective project leadership: Manages complex timelines and stakeholders with precision, ensuring each milestonefrom site selection to launch is delivered on schedule and to standard.
Strategic and relationship-focused communicator: Builds strong, trusted relationships with franchisees, vendors, and internal teams. Communicates clearly and professionally at every stage of the development lifecycle.
Self-directed and results-driven: Thrives in fast-paced environments, operating independently while maintaining full accountability for project outcomes.
Detail-oriented and execution-focused: Demonstrates a strong commitment to quality and accuracy across all aspects of documentation, coordination, and reporting.
Tech-savvy and systems-minded: Leverages project management tools and tracking systems to streamline operations and drive visibility across franchise development pipelines.
Solutions-oriented under pressure: Responds confidently to challenges, resolving issues efficiently and keeping progress on track without compromising standards.
Natural relationship builder with high emotional intelligence: Earns franchisee trust through approachability, reliability, and a service-first mindset ensuring a positive experience from start to finish.

Required Experience & Skills

5+ years in franchise development/retail ops: Opened multiple locations from signing to grand opening with minimal oversight.
Site selection & lease negotiation: Expert in market analysis, broker collaboration, and securing favorable lease terms.
Construction & permitting: Coordinated contractors, architects, and franchisees to manage buildouts and meet compliance on schedule.
Project management: Led multiple projects using tools like Asana and Google Suite to meet deadlines consistently.
Vendor/contractor management: Built strong relationships with third-party providers to ensure seamless openings.
Strong communicator: Professional, clear, and personable—trusted by franchisees, partners, and internal teams.
Customer-focused: People-first approach ensures franchisees have a smooth development experience.
Problem solver: Proactively addresses issues to keep projects moving forward.
Tools: Familiar with Asana, GoHighLevel, Google Suite, Locate.ai.

What Does a Typical Day Look Like?

As the Chief Development Officer, you will oversee the entire process from when a franchisee signs until their location opens. You will manage site selection, lease negotiations, construction, permitting, and grand opening logistics, ensuring each step moves smoothly and on schedule. Your role involves coordinating with franchisees, vendors, contractors, and internal teams, taking full ownership of project timelines and troubleshooting challenges as they arise. You will support franchisees with training and preparation, lead grand opening efforts, and provide clear, timely updates to executive leadership. Your day is driven by proactive communication, strategic problem-solving, and delivering a seamless development experience for franchisees.

GETONBRD Job ID: 54200

Remote work policy

Locally remote only

Position is 100% remote, but candidates must reside in Kenya, Nigeria or South Africa.

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About Pavago

Pavago is an offshore recruitment company that helps companies build remote teams by connecting them with top talent from regions like Latin America, Pakistan, the Phillipines, and South Africa. — Pavago's full profile