Operations Manager in nClarity

Remote (North America and South America) | Semi Senior | Full time | Operations / Admin

Gross salary $1500 - 1900 USD/month

10 applications

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ⓘ Requires applying in English

nClarity’s mission is to help commercial HVAC contractors modernize how they deliver service by shifting from fixed, calendar-based maintenance to condition-based maintenance. We achieve this by combining rugged monitoring hardware installed in HVAC equipment with Virtual Technican AI Agents that process real-time performance data.

We’re a small team with a big vision. You’ll have real ownership and be expected to learn on the job from day one. You will work directly with leadership, see your work ship quickly, and watch that work have an impact in the real world. You will be in an environment where you are expected to speak up and take action if you have an idea, and your ideas will be valued.

We are seeking a hungry, proactive, and high-agency Operations Manager who wants a front row seat in applied AI. If you want a remote role where you’ll have significant career growth opportunities, build strong operational muscles, and help shape how a company scales, please apply.

This job offer is available on Get on Board.

Job functions

Role Summary: Owns order‑to‑cash workflow for Pulse to drive on‑time fulfillment, keep the team and systems in sync, and continuously optimize+update processes to handle 120 units/week scale using AI.

2026 Success Outcomes:

On-Time Fulfillment: Ship 95%+ of all Pulse orders within 48 hours of receiving the order
Scalable SOP Coverage: 100% of critical operations workflows documented (ie SOPs, checklists) and maintained so new hires can execute core workflows independently within 2 weeks of hiring
2027+ Fulfillment Readiness: Time-per-unit metrics measured at each major workflow step that demonstrate 120 units/week fulfillment capacity without increasing 2026 operational headcount
System of Record Discipline: CRM/inventory/project management tools stay aligned, minimal rework, no shadow tracking as the source of truth

Key Responsibilities:

Maintain a real-time board that shows the number of units, buildings and contractors with drill downs for sold/shipped/installed
Coordinate cross-functional fulfillment: inventory availability, kitting, shipping communications
Build and maintain SOPs, templates, checklists, and training materials for all recurring operational workflows
Lead continuous improvement: run retrospectives on misses, identify root causes, implement fixes, and measure results
Run routine production data analyses (yields, cycle time, exceptions) under leadership guidance to spot efficiency and cost‑reduction opportunities

Qualifications and requirements

2 years of project management and process ownership experience
Excellent written and verbal communication skills
Fluent or native in English
A demonstrated aptitude or interest in applying AI to business processes
Experience working with modern work management and CRM tools (ie. Hubspot, Monday, etc)
Interest and experience working with data (in spreadsheets or other tools) to find insights

Conditions

Flexible work hours - Handling personal errands or attending appointments is not an issue, as long as you properly communicate your availability to the rest of the team and ensure you meet the 40 hr per week minimum.
Unlimited PTO - After a probationary period of 90 days, you will receive unlimited vacation!
Rapid career growth - We are seeking Series A funding in the latter part of 2026. If successful, our company will quickly grow, and with it, your salary and opportunities.

GETONBRD Job ID: 58505

Flexible hours Flexible schedule and freedom for attending family needs or personal errands.

Informal dress code No dress code is enforced.

Vacation over legal nClarity gives you paid vacations over the legal minimum.

Remote work policy

Locally remote only

Position is 100% remote, but candidates must reside in North America and South America.

About nClarity

nClarity is a fast-moving AI startup building Virtual Technician AI agents that ensure mission-critical HVAC equipment runs more reliably and efficiently. — nClarity's full profile