AI Software Pathway Engineer in Signant Health

Are you ready for the Most Impactful Work of Your Life?

Signant Health is a global evidence generation company. We’re helping our customers digitally enable their clinical trial programs, meeting patients where they are, driving change through technology and innovations, and reimagining the path to proof.

Where do you fit in?

Signant Health is seeking an AI Pathway Engineer to manage, optimize, and expand our SHAI (AI Helpdesk Assistant) platform powered by Bland AI. SHAI operates across voice, chat, and email channels, handling thousands of clinical trial support inquiries monthly through integrations with Genesys contact center, ServiceNow ITSM, and production platforms like ID Portal. This role combines conversational AI design, API integration expertise, and automation engineering to ensure SHAI delivers accurate, efficient customer support while continuously improving through data-driven optimization.

This job is available on Get on Board.

• Strong REST API skills: JSON, OAuth, webhooks; proficient with Postman/cURL and debugging.
• Conversational AI design expertise: intents, entities, dialog policy, escalation design.
• Workflow automation with n8n/Make/Zapier; building reliable, monitored jobs.
• Scripting in Python or JavaScript for automation, ETL and QA.
• Advanced Excel/spreadsheet analysis (pivots, formulas, charts) for operational reporting.
• Dashboard/BI experience (e.g., Grafana/Tableau/Power BI) to visualize KPIs.
• Git version control and structured documentation practices.
• Data analysis of conversation logs to detect patterns, gaps and improvements.
• Rigorous problem‑solving, attention to detail and bias for action.
• Clear written and verbal communication; customer empathy and cross‑functional collaboration.