Implementation Specialist in OpenLoop


This job takes place some days from home and others at the office in: Lima
| Senior | Full time | Technical Support

15 applications
Replies between 0 and 14 days
Last checked 2 days ago
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Requires applying in English

OpenLoop is looking for an Implementation Specialist to join our team in Lima, Peru. This role will be a member of the Customer Success Team.

About OpenLoop

OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.

Our Company Culture

We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.

About the role

Responsibilities include, but are not limited to:

  • Continuously improve existing processes to evolve our product and offerings
  • Align client needs with internal resources to power our care delivery systems
  • Identify gaps and train team members on various requirements needed to run our services
  • Act as a role player for handling tasks that have not been automated or trained
  • Work closely with Sr. Director of Customer Success, Customer Success team, and other operational departments to close gaps in product and team development
  • Speak with customers and create solutions for their workflows with OpenLoop
  • Improve team efficiency by creating optimum processes with technology and people
  • Be a proxy for the Sr. Director of Customer Success on various meetings and processes such as legal, customer success, and communications
  • Other administrative and operational duties as assigned.

Qualifications and requirements

  • 3+ years of experience working in roles related to implementing ERP, managing digital product or SaaS projects with external clients (required).
  • 2+ years of proven configuration experience (required).
  • Strong coding or programming skills (required).
  • Demonstrated ability to learn new technologies to maximize project success.
  • Ability to communicate all necessary background and project updates to clients (senior management members) and internal stakeholders in the most efficient manner possible.
  • Proactive, quick learner with problem solving skills.
  • Time management and organizational skills.
  • Fluency in English (C1) and excellent written and verbal communication skills (required).
  • Available to work in a hybrid work model (required).

Desirable skills

  • Bachelor's degree in Business Management, Engineering, etc (desired).
  • 1+ year of experience leading projects in a start-up or healthcare environment (desired).

Our Benefits

In addition to competitive salaries, this role includes:

  • Long term contract under a Peruvian company ID ("Planilla"). You will receive all the legal benefits in Peruvian soles (CTS, "Gratificaciones", etc).
  • Monday - Friday workdays, full time (9 am - 6 pm).
  • Unlimited vacation days.
  • EPS healthcare covered 100% with RIMAC --Because you, too, deserve access to great healthcare.
  • AFP retirement plan—to help you save for the future.
  • We will assign a computer in the office so you can have the best tools to do your job.
  • You will have all the benefits of the Coworking space located in Lima - Miraflores (Free beverage, internal talks, bicycle parking, best view of the city).

Sound like a good fit? We’d love to meet you! Apply now to OpenLoop 🚀

Disclaimer: This position is also open for candidates with some kind of disabilities that are part of the CONADIS list. Coworking is adequate for people with special mobility needs.

Life insurance OpenLoop pays or copays life insurance for employees.
Paid sick days Sick leave is compensated (limits might apply).
Partially remote You can work from your home some days a week.
Bicycle parking You can park your bicycle for free inside the premises.
Health coverage OpenLoop pays or copays health insurance for employees.
Dental insurance OpenLoop pays or copays dental insurance for employees.
Free car parking You can park your car for free at the premises.
Computer provided OpenLoop provides a computer for your work.
Informal dress code No dress code is enforced.
Recreational areas Space for games or sports.
Vacation over legal OpenLoop gives you paid vacations over the legal minimum.
Beverages and snacks OpenLoop offers beverages and snacks for free consumption.

Remote work policy


This job takes place some days from home and others at the office in Lima (Peru).

About OpenLoop

Servicing all 42,000 zip codes nationwide, OpenLoop accelerates the delivery of patient care by matching our trusted community of certified clinicians and insurance partners with innovators in the digital health space. — OpenLoop's full profile

Implementation Specialist
OpenLoop • Lima
This job takes place some days from home and others at the office in: Lima
Apply Quick apply
Requires applying in English