Senior Technical Support Lead in Niuro

Remote (7 locations) | Senior | Part time | Technical Support

3 applications

Replies between 1 and 3 days

Last checked today

Niuro connects projects with elite tech teams, collaborating with leading U.S. companies. Our mission is to simplify global talent acquisition through innovative solutions that maximize efficiency and quality. Niuro empowers projects by providing autonomous, high-performance tech teams, specialized in partnering with top-tier U.S. companies. We offer continuous professional growth opportunities, training in technical and soft skills, and leadership development to ensure success in innovative and challenging projects. Additionally, we handle all administrative tasks, including hiring, payments, and training, allowing our teams to focus on delivering exceptional results. Our priority is to foster a collaborative environment where talent can grow and reach its full potential.

This job is original from Get on Board.

Key Responsibilities

Lead and coordinate the technical support team to resolve platform incidents efficiently.
Manage user requests via Zendesk, ensuring SLA compliance and high-quality responses.
Troubleshoot and diagnose issues in Windows environments and document fixes.
Communicate recurring issues to QA and engineering teams for long-term improvements.
Maintain technical documentation and internal knowledge bases.
Monitor team performance and contribute to process improvements.

Requirements

Must-Have: 4+ years of experience in technical support or QA roles; hands-on experience with Zendesk operations and ticketing workflows; strong Windows OS troubleshooting and diagnostic skills; familiar with trading systems such as MetaTrader, cTrader, or NinjaTrader; excellent communication skills in English (written and verbal).

Nice to Have

Previous experience as a QA Engineer or leading small support teams; understanding of financial or trading system architecture; strong ownership, analytical mindset, and leadership potential.

Benefits

We provide the opportunity to participate in impactful and technically rigorous industrial data projects that drive innovation and professional growth. Our work environment emphasizes technical excellence, collaboration, and continuous innovation.

Niuro supports a 100% remote work model, allowing flexibility in work location globally. We invest in career development through ongoing training programs and leadership opportunities, ensuring continuous growth and success.

Upon successful completion of the initial contract, there is potential for long-term collaboration and stable, full-time employment, reflecting our long-term commitment to our team members.

Joining Niuro means becoming part of a global community dedicated to technological excellence and benefiting from a strong administrative support infrastructure that enables you to focus on impactful work without distraction.

GETONBRD Job ID: 56812

Informal dress code No dress code is enforced.

Remote work policy

Locally remote only

Position is 100% remote, but candidates must reside in South America, Mexico, Dominican Republic, Costa Rica, Guatemala, Honduras or Nicaragua.

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