Tech Support Representative Helpdesk N1 in OpenLoop


Position is co-located and must be performed entirely: Lima
| Junior | Full time | Technical Support

39 applications
Replies between 10 and 22 days
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OpenLoop is looking for Technical Support Representative (Helpdesk N1) to join our team in Lima, Peru. This role will be a member of the IT Team, collaborating closely with the IT Supervisor.

About OpenLoop
OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.
Our Company Culture
We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.

Job functions

Responsibilities include, but are not limited to:
  • Fields support calls, chat, email, and/or other communication from users with inquiries regarding software programming, connectivity, printing, and similar concerns.
  • Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions.
  • Managing clinical system integration.
  • Proactively escalate complex requests to platform providers or other technical teams, ensuring timely and effective solutions.
  • Contribute to the continuous improvement of our support processes, working with other team members to streamline workflows and enhance overall efficiency
  • Creation of email accounts, Slack profiles, and any other directory management that may be required for the employees or providers at Openloop.
  • Other duties as assigned.

Qualifications and requirements

  • 1 year of experience in IT systems management as a technical support agent or helpdesk N1 (required).
  • Proven experience working with CRM systems (desired).
  • Experience troubleshooting and replacing hardware on laptops.
  • Ability to manage user accounts in Active Directory and Exchange.
  • Experience installing software, patches, and updates on laptops.
  • Experience troubleshooting basic network and software issues.
  • Ability and willingness to quickly learn new and existing technologies.
  • An empathetic, inclusive, and curious attitude that reflects your passion for understanding user needs and delivering exceptional support experiences.
  • Advanced problem solving skills.
  • Fluency in English (C1) and excellent written and verbal communication skills (required).
  • Available to work 6 days of the week, 48 hours per week, including weekends.
  • Available to work night shift (10pm - 7am), afternoon shift (2pm - 11pm) or morning shift (6am - 3pm).
  • 35% bonus for working the night shift
  • Available to work on-site at our office in Miraflores.

Desirable skills

  • Experience working with Zoho CRM and/or apple ecosystem is considered a plus (desired).

Our Benefits

In addition to competitive salaries, this role includes:
  • Contract under a Peruvian company ID ("Planilla"). You will receive all the legal benefits in Peruvian soles (CTS, "Gratificaciones", etc).
  • Unlimited Vacation Days - Yes! We want you to be able to relax and come back as happy and productive as ever.
  • EPS healthcare covered 100% with RIMAC --Because you, too, deserve access to great healthcare.
  • AFP retirement plan—to help you save for the future.
  • We’ll assign a computer in the office so you can have the best tools to do your job.
  • You will have all the benefits of the Coworking space located in Lima - Miraflores (Free beverage, internal talks, bicycle parking, best view of the city)
Sound like a good fit? We’d love to meet you! Apply now to OpenLoop 🚀
Disclaimer: This position is also open for candidates with some kind of disabilities that are part of the CONADIS list. Coworking is adequate for people with special mobility needs.

Life insurance OpenLoop pays or copays life insurance for employees.
Paid sick days Sick leave is compensated (limits might apply).
Partially remote You can work from your home some days a week.
Health coverage OpenLoop pays or copays health insurance for employees.
Dental insurance OpenLoop pays or copays dental insurance for employees.
Free car parking You can park your car for free at the premises.
Computer provided OpenLoop provides a computer for your work.
Informal dress code No dress code is enforced.
Recreational areas Space for games or sports.
Vacation over legal OpenLoop gives you paid vacations over the legal minimum.
Beverages and snacks OpenLoop offers beverages and snacks for free consumption.

About OpenLoop

Servicing all 42,000 zip codes nationwide, OpenLoop accelerates the delivery of patient care by matching our trusted community of certified clinicians and insurance partners with innovators in the digital health space. — OpenLoop's full profile

Tech Support Representative Helpdesk N1
OpenLoop • Lima
Position is co-located and must be performed entirely: Lima
Apply Quick apply
Requires applying in English