Technical Support Specialist in Niuro

Remote (8 locations) | Senior | Full time | Technical Support

Gross salary $2500 - 3000 USD/month

2 applications

Replies between 1 and 3 days

Last checked today

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Niuro connects projects with elite tech teams, delivering autonomous, high-performance groups that support leading U.S. companies. The Technical Support Specialist will join a global, remote-first ecosystem focused on scalable, reliable platform support for traders. You will be instrumental in enabling traders to execute with minimal friction, while collaborating with cross-functional teams to improve platform stability and user experience. This role sits within Niuro’s technical customer support and operations functions, contributing to continuous improvement initiatives and professional growth opportunities through ongoing training and leadership development. You will work within an established administrative framework that handles hiring, payments, and training, allowing you to focus on delivering exceptional support and measurable outcomes for our trading clients and partners.

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Key Responsibilities

Respond to and resolve customer support tickets related to platform issues, installation and setup, platform usage questions, and general technical inquiries.
Conduct one-on-one Zoom calls with traders during critical situations to provide immediate assistance.
Perform remote troubleshooting sessions based on trader requests to diagnose and resolve issues efficiently.
Document and report support interactions, issues, and resolutions in a clear, structured manner; maintain knowledge base and contribute to process improvements.
Collaborate with internal teams to ensure accurate information sharing and timely escalation when needed.
Stay current with industry best practices in customer and technical support, and participate in ongoing learning about trading platforms and support methodologies.
Contribute to refining support processes, workflows, and documentation for increased efficiency and effectiveness.

Requirements & Qualifications

• Proven experience in customer technical support (1–3 years) with a strong understanding of financial markets and trading (futures, stocks, forex, and crypto) is required.

• Excellent communication and interpersonal skills, with the ability to support users in high-pressure situations.

• Experience using trading platforms or similar technical systems, and strong problem-solving skills with high attention to detail.

• High proficiency with Windows PCs and Windows applications; solid knowledge of Windows troubleshooting, diagnostics, and maintenance.

• Technical proficiency in tools and platforms: Zoom (scheduling, hosting, screen sharing), Slack, Gmail, Google Calendar, Calendly, CRM software (HubSpot, Salesforce, Infusionsoft by Keap, or similar), and project management/ticketing tools (Asana, Trello, Jira, Zendesk, or similar).

• Experience supporting trading or market-data platforms is a plus, but not mandatory; familiarity with WordPress/WooCommerce is beneficial but not required.

• Fully remote, full-time role with rotational shifts based on U.S. Eastern Time, including nights and weekends as needed.

• A high level of responsiveness, ownership, and accountability within a distributed team environment.

• A high-performance computer (one or more), stable internet, quiet home office, and a Windows PC (Mac/Chromebook not supported).

Desirable Skills & Experience

• Familiarity with trading platforms, market data feeds, and understanding of UI/UX considerations in trading software.

• Experience with customer success or support process improvement initiatives, including knowledge base maintenance and KPI tracking.

• Ability to operate in a fast-paced, distributed environment with a proactive, customer-centric mindset.

Benefits & Perks

We provide the opportunity to participate in impactful and technically rigorous industrial data projects that drive innovation and professional growth. Our work environment emphasizes technical excellence, collaboration, and continuous innovation.

Niuro supports a 100% remote work model, allowing flexibility in work location globally. We invest in career development through ongoing training programs and leadership opportunities, ensuring continuous growth and success.

Upon successful completion of the initial contract, there is potential for long-term collaboration and stable, full-time employment, reflecting our long-term commitment to our team members.

Joining Niuro means becoming part of a global community dedicated to technological excellence and benefiting from a strong administrative support infrastructure that enables you to focus on impactful work without distraction.

GETONBRD Job ID: 58420

Informal dress code No dress code is enforced.

Remote work policy

Locally remote only

Position is 100% remote, but candidates must reside in South America, Mexico, Dominican Republic, Guatemala, Nicaragua, El Salvador, Costa Rica or Honduras.

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About Niuro

Niuro connects projects with elite tech teams, collaborating with leading U.S. companies. Our mission is to simplify global talent acquisition through innovative solutions that maximize efficiency and quality. — Niuro's full profile