I need a refund on my purchase. How do I do that?

At Get on Board, we want you to be completely satisfied with your purchase. If you bought by mistake, or feel that the service did not meet your expectations, we will return your purchase without any formalities.

To request a refund of your purchase, please write to info@getonbrd.com explaining the reason for the refund (this is very important so that we can continue to improve) and including proof of payment for the purchase you wish to return. We will respond and refund your purchase as soon as possible.

Some important points to know:

  • For payments made by credit card or PayPal, the money will take approximately 5 working days to be reflected back on your card statement. Please note that these times are the responsibility of the card processing company, not ours.
  • If you request the return of an individual unlock, the job will be unpublished and blocked again, and you will lose access to the applicants' contact details.
  • If you request a refund of Boost, you will have to wait for Boost to be deactivated (which happens automatically after 30 days). This is because Boost invitations are sent by mail and in some cases, professionals may be slow to respond.
  • If you have purchased an annual subscription, you have 30 days from the date of payment to request a full refund of your purchase.

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