Help & Support - Account Settings

Describing your company beyond the business is a talent attraction strategy that cannot be missing in your profile. Here's how to do it.

Add your company's industry to improve the positioning of your jobs both inside and outside Get on Board. 

When creating your new company user account, or updating your password, you will be asked to comply with certain security conditions. 

In your account settings, you can change your company name. If you want this change to be reflected in the URL, please contact us.

If you have changed the email address in the social network you use to log in to Get on Board, you will need to sign in to Get on Board via email and edit it. 

When you complete your professional profile on Get on Board, our algorithm recognizes the keywords you add, assigning you tags to help you find jobs.

In Get on Board you can activate 2FA to protect your company account. Check here how to do it in 3 simple steps.

2FA is a security measure -additional to your password- that helps protect your account from usurpation and/or theft of credentials.

If you have locked jobs when you sign up for a subscription plan, you can easily add them to your plan to be able to access all the information.

With webhooks companies and professionals can get real-time updates of events that happen in Get on Board.

To become a member of your company's account in Get on Board, whoever has the admin role must send you an invitation so you can follow these steps...

When you subscribe to a plan online, the renewal of the plan will be automatic. You can check the renewal date of it in the option 'Your subscription'.

Whoever has admin role in your company account in Get on Board can easily reassign roles to other members from the UI by following these steps...

When you authenticate on Get on Board with your email or preferred social network, the platform will take the profile picture you have in the original account. If you wish to change your profile picture, you will have to change it in the original account you used to log in. 

At Get on Board we have created a modern ATS to facilitate your selection processes, however, we know that there are teams that prefer to work directly with their email inboxes. That's why when you post your job on Get on Board you can activate individual email notifications for each application you receive, here's how to do it!

If you have recently modified your company page settings (for instance, changed the company name, color or background image) and share a job on LinkedIn, the cache may still be using the old version and the preview of the job may not match your changes. 

 Read on to learn more about the methods you can use to fix this.

Groups are work teams that you can create to assign (and differentiate) access to the different selection processes among the users of your company.

Your company account on Get on Board includes a ready-to-go, easy to customize careers page, for free. Embed this page into your website by copying and pasting a simple HTML code.

In the case that there were other accounts with your company name within your own country, you can request that unofficial accounts be deleted. 

If you have administrator permissions of the account, you can easily change your company name and contact details by clicking on your username(on the desktop it is in the upper right corner) and selecting "Edit <your company>'s profile". 

When you make a payment on Get On Board you receive an invoice in your email. In addition, you can access all your invoices or bills whenever you need them, from the menu on your careers page. To have access to them, you must have the role of admin, login to your profile, open the menu on your name ( upper right corner), and select the option 'invoices'. 

To invite new users you must have an admin role, the other user roles do not have the faculties to add or remove users. If you are an account administrator, you must click on your name and go to the option "add more users to your account", then enter the email address of the person you want to invite and click on "send invitation".

As many as you need! On Get on Board, there is no limit to the number of users of your company that can access the platform. There's no need to share one single account among several people. 

If you wish to delete your company's account, you must request it formally by writing an email to  info@getonbrd.com. The request must be sent by an account administrator, from the same email that was used when the company was registered on Get on Board. 

On Get on Board, every company has a "Work with us" page, instantly, free, and easily customizable. This page contains your company profile (logo, description, website, and other information), and all the active jobs you have on Get on Board.
Only the administrators of a company account can modify this information. If you have administrator permissions, go to the menu with your username (on the desktop it is in the upper right corner), and select "Edit your company name profile".

If your company has a presence in more than one country, you do not need to create an account for each one. 

On Get on Board, users can have different roles, and there is no limit to the number of users. Learn more about each role's permissions here.