Help & Support

At Get on Board you can keep all your applicants in the same place and communicate with them quickly and easily. Here's how to do it.

From the option '💬  Message Templates' in the 'Job resources' menu of your dashboard, you can create message templates for all stages of your process, which will help you save time in communicating with applicants. 

In the heading of each phase, you will see a menu with an option called "Send bulk messages to candidates". 

Within each applicant's card you will be able to pin important messages to access them easily and quickly. Here we explain how to do it.

If you have email notifications activated, you will be able to reply to messages from applicants directly from your inbox. Check here how to do it.

When you apply for a job through Get on Board you can send messages to the company. To access this option, you must go to "Applications", then - once you select the application at the company you want to contact - you will see the "messages" tab, where you can write to them and ask all the questions you need. 

When you discard an application you must check the box "Notify <applicant> via email".

Describing your company beyond the business is a talent attraction strategy that cannot be missing in your profile. Here's how to do it.

When you discard an applicant in your recruitment process on Get on Board, you can easily select the discard reason (e.g., Didn't meet requirements; unfit for the job, etc.). 
Discard reasons help you conduct an organized process and help professionals improve their future applications, as they receive tips for improvement based on these. 

Once the professionals accept the invitation to apply for your job, they will be able to contact you after sending their application via 'Messages'.

We calculate response times from companies to candidates according to three perspectives: global company response time, the response time specific of a job, and the individual response time per team member. Read more to learn about how these times are calculated and displayed in Get on Board.

Get on Board provides you with a talent pool of +1 million professionals and an integrated Applicant Tracking System (ATS). Here are some tips on how to use it

Keeping all the information of a selection process in one place can be an exhausting task. Luckily, at Get on Board, we make it simple.

When you check a job on Get on Board you can see when the company last checked the job above the ad description.
In any case, you can always contact the company directly via a message from your application. 

When you withdraw your application on Get on Board, your profile will be moved to the "discarded" phase of the recruitment process. Although no direct notification is sent to the company, the company will be able to see the reason for the rejection (that you withdrew your application for the position) and will not be able to send you direct messages from the platform. 

Closing a process on Get on Board lets candidates know that you are no longer looking for candidates for the position, and organizes your board internally so that old processes are no longer present. 

If you are trying to apply for a job and the system does not allow you to do so, you should first check that all fields meet the maximum and minimum character lengths and that there are no required fields left blank. If the problem still persists, check the error message. If it says "enter a valid value", we recommend that you check the salary range you specified.
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Each company's recruitment process is different, so there is no one-time frame that can be applied to all processes. However, when you apply for a job you have the option to send messages to the company, to be aware of the process and response times. In addition, you can check in the same job ad when the company last checked it.   

On Get on Board, an unlock or "unlocking" a job is equivalent to purchasing a publication. 

ATS (Applicant Tracking System) is a type of web-based software that is used to track your recruitment and selection processes in an orderly manner.

If you purchased the unlocking of your job with a credit card during the creation of an advertisement and you receive an email stating that the ad has been published but it still remains blocked on the platform, it's possible that the payment for your job is still being processed.

In the dashboard of your account, specifically under the job section, you should see a message stating "your job payment is being processed." If you don't see this message and your job indicates that it should be unlocked, it means the payment did not go through, and you will need to make the purchase again. Be sure to check your card's transaction history to confirm whether the transaction was not completed (or was reversed). 

Typically, a payment in progress will be ready soon, and you should only need to refresh the page in a few minutes to see the job unlocked. However, if the purchase was made, the job is still in progress, and its status doesn't change within a maximum of 4 hours, please contact us at info@getonbrd.com or through the platform's chat so that we can assist you as soon as possible.

We strongly recommend that you contact the professionals and follow up on the recruitment process directly from Get on Board. 

If you want to apply for a non-remote job in another country, you must check the box "I have legal permission to work in the country" when you send your application. 

When you select the 'delete process' option in Get on Board, you will be informed that the job and all its information will be permanently deleted. 

Boost maximizes your job's visibility and reach in Get on Board. Read more to learn about what Boost does and how to activate it.

To avoid confusion in hiring, we want to maintain a common language for everyone: gross salary and in dollars. 

With webhooks companies and professionals can get real-time updates of events that happen in Get on Board.

If you have a business account with Get on Board, then you have a "Work with us" page ready and absolutely free. 

When you post a job on Get on Board, it is very important that you manage the process within the platform and communicate with applicants throughout the selection process. 

Para acceder a la información de contacto de cada profesional deberás desbloquearlo utilizando un crédito de la cuota según tu suscripción. 

As many as you need! On Get on Board, there is no limit to the number of users of your company that can access the platform. There's no need to share one single account among several people. 

At Get on Board we have created a modern ATS to facilitate your selection processes, however, we know that there are teams that prefer to work directly with their email inboxes. That's why when you post your job on Get on Board you can activate individual email notifications for each application you receive, here's how to do it!

Get on Board does not intervene in the processes that are published, so each company is responsible for notifying professionals whether or not they have been selected for a job. 

Duplicating a process means cloning the job and publishing a new clean selection process. When you re-open a process, you keep the data of your original job.

In Get on Board you can download all the information of your processes in CSV format. This feature is available for Recruiter or higher plans. 

When your subscription plan expires, your jobs will continue to receive applicants, but you will have to unlock them in order to access that information. 

When you close a process in Get on Board you can reopen it keeping all the information only if the job is less than 4 months old.

When you create a job on Get on Board, our algorithm takes care of categorizing the job according to the job title and requirements.